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over-charge of coins in capsule

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lainethurston9...
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Post time 2016-7-2 20:03:58 | Show all posts |Read mode
over-charge of coins in capsule Reply:3| View:291
Edited by lainethurston96@gmail.com at 2016-7-2 20:07

I over-paid for Bloody Dancer in capsule buy 900 coins which cost me a lot of diamonds! There was an error and mine read that I needed 2.5k coins instead of 1.6k coins, but I'd already bought her before the error in my capsule was rectified. I've been waiting patiently for my 900 coins to be returned or for someone to tell me what's happening about this but so far nothing has been done. I wont just let this drop so please assure me that my coins will be returned in next capsule.  server - Kishkumen (946)  Game name - aubrea  Thank you
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 lainethurston9... Last edit in 2016-7-2 20:03:58

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kïñg_Är†hµr...
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Post time 2016-7-2 21:12:04 | Show all posts
Hello,

I will report this issue to my higher ups but please wait till Monday to get a reply as its weekend.
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 kïñg_Är†hµr... Last edit in 2016-7-2 21:12:04

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kïñg_Är†hµr...
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Post time 2016-7-7 19:57:28 | Show all posts
Hello,

Your 900 capsule coins has been sent to you.

Please have a check.
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  • Yes they have, and I thank you, except I've been sent lucky coins instead of capsule coins!!  I'd appreciate it if you would take the lucky coins back and give me the capsule coins I over-spent as they cost me a lot in diamonds.  Thank you
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    2016-7-8 00:37  Reply
  • kïñg_Är†hµr... 

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    Ahh..lol sorry.
    i will ask my higher ups to send Capsule coins and take out the lucky coins xD
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    2016-7-8 01:38  Reply
  • kïñg_Är†hµr... 

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    Btw it will be better if you can add a screenshot of the mail you received.

    Thank you
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    2016-7-8 01:39  Reply
  • I did try and send screenshot but it wouldn't post, I'll try again here but if it doesn't show then I'm still having he same problem. Thanks again for your help.
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    2016-7-8 19:00  Reply
  • well I have sent screenshot showing lucky coins sent to me instead of capsule coins but these have still not been swapped! PLEASE get this sorted soon, I want to use the capsule coins before the current event expires!
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    2016-7-17 23:53  Reply

 kïñg_Är†hµr... Last edit in 2016-7-7 19:57:28

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 Author| Post time 2016-7-9 22:00:48 | Show all posts

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  • Is there any hope of me getting these lucky coins swapped for the 900 capsule coins I am owed while the current capsule event is on please? I would very much appreciate this being sorted, its been dragging on for far too long now  Thank you
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    2016-7-14 18:33  Reply

 lainethurston9... Last edit in 2016-7-9 22:00:48

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