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shirowolf24
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Post time 2016-7-3 02:31:07 | Show all posts |Read mode
Recharge check Reply:3| View:453
I was just wondering if a mod or someone can check my order and confirm that it was canceled so I do not double recharge. Thank You
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 shirowolf24 Last edit in 2016-7-3 02:31:07

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ghost™
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Post time 2016-7-3 02:38:20 | Show all posts
Hello shirowolf24,

    Thank you for all of this information. Can you please provide me with your ingame name so I can submit all of this to the developers? Once I have information back from them I will let you know ASAP. Please know that this is now the weekend so I may not get a response until Monday/Tuesday as the administration team is not in the office. Thank you in advance for your patience in this matter.

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Ghost
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  • My in-game name is GodlyShiro, I just want to make sure the transaction failed, no money was taken from my bank.
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    2016-7-3 02:39  Reply
  • Ok thank you. Also while you are awaiting a response you can always check with your bank to make sure no transaction has went through, since like I said it may be longer than 48 hours before I get a response. Again sorry for the timely wait...I wish there was someone in the office on the weekends to help.
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    2016-7-3 02:42  Reply
  • I thank you for the fast responses, my bank is closed too. I may try a smaller charge just to see if it works. On a side note, could you tell me how long server 309 has been up?
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    2016-7-3 02:45  Reply
  • Today is the first day of server 309.
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    2016-7-3 02:56  Reply

 ghost™ Last edit in 2016-7-3 02:38:20

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wampirus
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Post time 2016-7-3 02:43:03 | Show all posts
i have same isus
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 wampirus Last edit in 2016-7-3 02:43:03

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ghost™
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Post time 2016-7-5 01:35:56 | Show all posts
Dear shirowolf24,

      It has been confirmed that the order number you have  given me was indeed a failed recharge and you should not be charged for it. I hope this helped you in getting the answer you were looking for. If you have anymore questions please do not hesitate to contact us again here on the forums. Have a great time here at GTArcade.

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Ghost
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 ghost™ Last edit in 2016-7-5 01:35:56

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