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Still a recharge issue

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donna_brennan2...
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Post time 2016-7-3 18:12:28 | Show all posts |Read mode
Still a recharge issue Reply:5| View:283
  • Our payment service provider is processing your order. This may take a little while.Please refresh this page in a few minutes.
  • Recharge Channel:
    Adyen
  • Account:
    donna_brennan2003@yahoo.com
  • Game:
    LoA II & S115-Redrum-EST
  • Recharge Amount:
    $19.99
  • Game Currency:
    800 Diamond
  • Time:
    07-03-2016 06:08:03
  • Order Number:
    146754048342499
  • In game name miigs..Ive been trying to recharge over a week..been trying through paypal and through my bank..  what gives?  im missing out on monthly card and other things

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 donna_brennan2... Last edit in 2016-7-3 18:12:28

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tasoo
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Post time 2016-7-3 18:15:35 | Show all posts
Dear miigs.
I apologize for the issue.
I have messaged you reagrding the previous payment failure, due to account linked with multiple ip address.
I will address the issue to the dev team asap because it is happening to alot of players.
Again I apologize and will let you know as soon as I hear from them.

Tasoo
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  • I don't even know why you keep mentioning multiple ip addresses?  what does that have to do with anything?  sometimes i play on my pc and others on the tablet.  why should it matter? and i only recharge on my pc
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    2016-7-3 22:48  Reply

 tasoo Last edit in 2016-7-3 18:15:35

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LOA 2 - Server 2 Angel's Rise, IGN = Tasoo
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ccavidd
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Post time 2016-7-3 21:43:24 | Show all posts
I have a same issue.. I used yesterday bank card, then paypal method and successfuly recharged, then I could not! wrote email and droped a message to support team, still no responce. so pity that I wasted my money to this game with such support and technical issues.. people pay hundred, thousand of bucks and support team do not do their job well.. other new still not casher players If see such things, Im pretty sure they will stop to think about cashing to this game.
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 ccavidd Last edit in 2016-7-3 21:43:24

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blackbeauty
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Post time 2016-7-3 22:09:13 | Show all posts
Hello ccavidd,

I am sorry you are having this issue, however, our Support System is currently not working properly and is under repair. We ask that you post any future issues in Forums until Support is in good running order.
Additionally, I would be happy to submit your issue to our Dev Team for evaluation and resolution, if you kindly provide us with your IGN, Server, and Order number.

Thanks for your continued patience and support,

Black Beauty
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 blackbeauty Last edit in 2016-7-3 22:09:13

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ccavidd
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Post time 2016-7-3 22:21:30 | Show all posts

another recharge issue

Order Number: 146747970891044
Name: ACKET
server: S263-EyeKiller HKT




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 ccavidd Last edit in 2016-7-3 22:21:30

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acket
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Post time 2016-7-4 22:46:41 | Show all posts
any update on this? many people here are complaning about it. I think dev team has to officially explain it.
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 acket Last edit in 2016-7-4 22:46:41

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