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Missing 12k diamonds after purchase.

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jcxyz321
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Post time 2016-7-4 23:35:26 | Show all posts |Read mode
Missing 12k diamonds after purchase. Reply:3| View:325
Hi,

I think I am missing out on 12k diamonds here.

I did a purchase of 12k diamonds.

(Also got 12k topaz which I did collect)

Yet the original 12k diamonds not credited, and I went to accept the single recharge bonus (Get another 12k diamonds, Lux support pack, lux heal pack & lux mythical hero pack) which went thru.

Now I have (after buying a skin for Kay) 24813 (which is shown from adding 14162 diamonds + 10651 topaz).

My IGN is NoMistake
Server is 106
Purchase order is
146764428052023.



Plz investigate thank you.



Joseph

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 jcxyz321 Last edit in 2016-7-4 23:35:26

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zeta.
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Post time 2016-7-4 23:47:15 | Show all posts
Edited by zeta. at 2016-7-4 23:51

Top left of your screen shows 3 different numbers.  The left shows your overall diamond (Diamond and Topaz added), the middle number shows diamond (you get this from in game source such as rebate, elite first clear, guild treasure, daily quest, and in game event that you got the extra 12k diamond for recharging 12k).  The third number is Topaz, this can ONLY be obtained from recharge.

Since the addition of the update which shows your topaz and diamond count separately now when you recharge, you will get topaz instead of diamond, however your overall diamond will still increase.

For example say you have 2k overall, 1k diamond, 1k topaz, and you do a 2k recharge, now you will have 4k overall, 1k diamond, and 3k topaz.  You will NOT have 6k overall, 3k diamond and 3k topaz.

If you understand all of this and still believe you're missing 12k diamond, please reply again here and let us know how much diamond and topaz you had before you recharge so we can submit this up for a Dev to verify.
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 zeta. Last edit in 2016-7-4 23:47:15

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jcxyz321
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 Author| Post time 2016-7-5 00:07:16 | Show all posts
so to recap, after the update, now all recharges ONLY get topaz? no more diamonds? It is from the Single Recharge tab inside the Events is where we collect the diamonds?

Joseph
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  • That is correct, but understand that topaz is the same as diamond(if you don't have diamond, it will use topaz for everything else, like buying stamina, buying in the mall ect, topaz are just required for buying item from auction house and exclusive topaz only event.  But as you can see, even though you're getting topaz from recharge, your left number (overall diamond) will still increase.
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    2016-7-5 00:13  Reply
  • actually with the event right now, you can see that it gives you diamonds = to your recharge, single recharge rewards. So they would have gotten 12 topaz as well as 12 extra diamonds
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    2016-7-5 00:25  Reply

 jcxyz321 Last edit in 2016-7-5 00:07:16

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 Author| Post time 2016-7-5 00:31:45 | Show all posts
dang, should have gone for the angel event.... really got blind sided from this...
Thanks for clarifying it guys...
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 jcxyz321 Last edit in 2016-7-5 00:31:45

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