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couldnt claim rewards in arena shop

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crono.triger
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Post time 2016-7-5 01:14:54 | Show all posts |Read mode
couldnt claim rewards in arena shop Reply:1| View:200
i couldnt claim the reward in the arena shop when i tried it gave me a number error
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 crono.triger Last edit in 2016-7-5 01:14:54

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ghost™
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Post time 2016-7-5 01:20:30 | Show all posts
Dear crono.triger,


     I am sorry for this frustrating experience you are having. Maybe we can try a few things to see if we can solve this problem for you. Have you tried refreshing your screen to see if it actually claimed the rewards already? Sometimes there was lag in the connection, it already claimed the rewards(even though the buttons are still lit up), but it is trying to tell you that you already have..and is bringing back a funky error because the lag never made the buttons change to claim. I know this sound confusing but please refresh your game, if you have to log out/in...and report back to me what the arena shop rewards say your current status is. (Also check your inventory for any of the stuff that it was supposed to give you and make sure you got it) Thank you in advance for your patience in this matter as we work this out. I hope you are having a great time here at GTArcade.

Regards,

Ghost
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 ghost™ Last edit in 2016-7-5 01:20:30

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