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Recharge Issue

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manowar1734
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Joined 2016-6-30
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Post time 2016-7-7 19:52:06 | Show all posts |Read mode
Recharge Issue Reply:3| View:284
  •                     Recharge Channel:                    WorldPay
  •                     Game:                    LoA II & S281-DireCorby-PST
  •                     Recharge Amount:                    $4.99
  •                     Game Currency:                    200 Diamond
  •                     Time:                    07-06-2016 11:04:36
  •                     Order Number:                    146781747642539

IGN: SKTT1Faker
Support Ticket not working either.

Thanks.



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 manowar1734 Last edit in 2016-7-7 19:52:06

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blackbeauty
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Post time 2016-7-7 20:39:08 | Show all posts
Hello manowar1734,

I a sorry you are having this issue. We must apologize for the fact that Support is still not working, but ask kindly that you post any/all issue in Forum, so that we may better assist you.
I have submitted your problem with recharge for the Dev Team to analyze. You should receive a response soon.

Hope this helps,

Black Beauty
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 blackbeauty Last edit in 2016-7-7 20:39:08

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quaker_molly
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Post time 2016-7-7 22:16:09 | Show all posts
And how soon is soon?   I made a ticket yesterday and just added to it today on the recharge problem and no response. YOU ARE TAKING OUR MONEY AND NOT PAYING LIKE YOU SUPPOSED TO.  Then not handling the support tickets in a timely manner.
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  • Hello quaker_molly,

    I am sorry you are having a problem with recharging. However, may I ask WHERE you submitted the ticket? If you did so using our Support System, I must advise you that Support is not functioning properly. As a result, we ask that you submit any and all issues here, so that we may assist you further. In doing so, please include your IGN, Server number, Order Number(s) and screenshots if relevant.

    Thank you for your continued patience,

    Black Beauty
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    2016-7-11 20:16  Reply

 quaker_molly Last edit in 2016-7-7 22:16:09

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blackbeauty
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Post time 2016-7-11 20:12:22 | Show all posts
Hello manowar1734,

Please double check your account. According to our records that transaction failed, therefore you were not billed. Also, please be sure that your card is not linked with multiple accounts and that you refrain from using multiple IP addresses when attempting to recharge.
If you have any other issues with this, please let us know.

Sorry for the delay, but thank you for your continued patience,

Black Beauty
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 blackbeauty Last edit in 2016-7-11 20:12:22

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