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nickname_67484297
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Post time 2016-7-7 21:47:50 | Show all posts |Read mode
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I was just playing and my account got banned for no reason. Player name Destin on sunkiller server

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 nickname_67484297 Last edit in 2016-7-7 21:47:50

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purplecloud
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Post time 2016-7-8 10:21:55 | Show all posts
Dear player, sorry for that. You can log in now. We will try to optimize our anti-cheat mechanism. For the moment, pls kindly not use the same method in which your account be banned.
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 purplecloud Last edit in 2016-7-8 10:21:55

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jlw
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Post time 2016-7-8 00:10:39 | Show all posts
We are looking into this and will have your account fixed within 24 hours }
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 jlw Last edit in 2016-7-8 00:10:39

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nickname_67484297
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 Author| Post time 2016-7-8 00:27:32 | Show all posts
The disheartening part is I had been waiting for the right recharge awards to show up to recharge my account with diamonds but the day they do  I get falsely banned . Now I have wait 24 hours for a fix  and I probably won't recharge now.
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 nickname_67484297 Last edit in 2016-7-8 00:27:32

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Post time 2016-7-8 02:07:16 | Show all posts
We are sorry for the inconvenience and will have you up and running as soon as possible
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 jlw Last edit in 2016-7-8 02:07:16

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minhduc3004
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Post time 2016-7-8 11:15:24 | Show all posts
my acc was a similar situation( banned), please help me check this case!
Server : Poseidon
Name : BabySoc
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 minhduc3004 Last edit in 2016-7-8 11:15:24

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Post time 2016-7-8 11:17:59 | Show all posts
I will have this looked at user thank you for your patience
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 jlw Last edit in 2016-7-8 11:17:59

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10519743684059...
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Post time 2016-7-8 11:30:05 | Show all posts
Me too

Server: Lord black
Name: Zan Killer
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 10519743684059... Last edit in 2016-7-8 11:30:05

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jlw
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Post time 2016-7-8 11:55:37 | Show all posts
I will have this looked at user , thank you for your patience
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 jlw Last edit in 2016-7-8 11:55:37

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purplecloud
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Post time 2016-7-8 14:55:52 | Show all posts
Battlers, we're really sorry for the inconvenience. You can log in. We will have a maintenance later to fix this banned issue
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 purplecloud Last edit in 2016-7-8 14:55:52

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