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nickname_82028227
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Post time 2016-7-8 06:41:58 | Show all posts |Read mode
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This is very frustrating and huge disappointment; how can a new update leads to wrongfully banned by playing the game normally? Epic failur coming from both the development and QA teams. Please unban us and resolve this unbelievable "inconvenient" as soon as possible.

Server: whitefeather
cid: 6134


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 nickname_82028227 Last edit in 2016-7-8 06:41:58

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jlw
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Post time 2016-7-8 06:52:21 | Show all posts

We are looking into this and will have your account fixed within 24 hours

There is a known bug with conquest at the moment
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  • same problem here...login: faetonkooo@gmail.com ; server: Triclops .

    thx for yout interest into this issue
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    2016-7-8 06:56  Reply
  • purplecloud 

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    Sorry, is your character name Feo in Triclops server? If yes, you can log in now.
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    2016-7-8 10:41  Reply

 jlw Last edit in 2016-7-8 06:52:21

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 Author| Post time 2016-7-8 08:09:44 | Show all posts
Still waiting for the resolution.
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 nickname_82028227 Last edit in 2016-7-8 08:09:44

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jlw
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Post time 2016-7-8 09:22:02 | Show all posts
As an update :

We are working tirelessly on fixing the problem and as of the last update i got they are getting close to fixing the main problem causing it and most of the bugs should be sorted out within the week and some fixed tonight ... As far as unbanning the masses that got banned from the conquest bug they will be unbanned shortly and I urge the unbanned to stay out of conquest until this is resolved so that this doesn't happen in the near future  

Hopefully this helped :


Keep an eye out and we will post as things get fixed
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 jlw Last edit in 2016-7-8 09:22:02

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purplecloud
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Post time 2016-7-8 10:34:28 | Show all posts
Dear player, really sorry for the inconvenience. You can log in now.
We will have a further check of this situation. And we also try to optimize our anti-cheat mechanism. For the moment, you may try to avoid using the same method in which your account be banned.
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  • This is great. I just missed my chance to participate in the daily championship as well as world boss fight. Thank you for down playing this situation into a "inconvenience"; I paid money to enjoy the game, not to endure this type of "inconvenience"; so as a player, I would really appreciate this type of careless mistake to be resolved before the major system release. Thank you for your time.
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    2016-7-9 01:04  Reply

 purplecloud Last edit in 2016-7-8 10:34:28

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