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Recharge 800 gems didn't go through

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brianblankensh...
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Post time 2016-7-8 09:51:12 | Show all posts |Read mode
Recharge 800 gems didn't go through Reply:2| View:260
The game told me I paid for it and that the payment was successful but I haven't gotten any diamonds in game and I can't collect the daily diamonds. I tried contacting support and every single time I fill it out and click confirm it just redirects me to the same page and never sends the ticket.

IGN: Verown
Server:S329-Yeenoghu-EST

I can't post the order thing because for some reason its not showing up.
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 brianblankensh... Last edit in 2016-7-8 09:51:12

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abaddon08
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Post time 2016-7-8 11:43:31 | Show all posts
Hi Verown,
I am sorry to hear you are having recharge issues. Can you provide the order id number for me? Once I have that I can submit it for the dev team to review.

Thank you
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 abaddon08 Last edit in 2016-7-8 11:43:31

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Abaddon - s117
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jlw
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Post time 2016-7-8 12:38:16 | Show all posts
Edited by jlw at 2016-7-8 12:40

They will be able to look it up by your ign and server ...Just give them a bit longer to get this sorted for you m8
However if it can not be found by your username and server and since you do not have a order number  then it would behoove you to then call your store provider and get a refund that way then proceed to purchase once more

Hope this gets sorted for you m8
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 jlw Last edit in 2016-7-8 12:38:16

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