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Abz960ecjtfh8E...
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Post time 2016-8-10 22:57:48 | Show all posts |Read mode
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Hello,

I bought a new phone (iPhone SE) and i can not login into my old game process. I use GTarcade account to play. On the new device I have to play from the beginning on the same server and using the same account. My old device is iPhone 5.

please help.

Thank you
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 Abz960ecjtfh8E... Last edit in 2016-8-10 22:57:48

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nickname_13386267
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Post time 2016-8-11 04:11:57 | Show all posts
Same problem, help pls
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 nickname_13386267 Last edit in 2016-8-11 04:11:57

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jlw
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Post time 2016-8-11 08:06:08 | Show all posts
Edited by purplecloud at 2016-8-11 10:27

We will have a look into this We are truly sorry for the inconvenience battler

Would you mind providing your cid or character name and server ?
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 jlw Last edit in 2016-8-11 08:06:08

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Post time 2016-8-11 15:04:16 | Show all posts
Nick name RanenBird
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  • purplecloud 

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    Sorry to tell you that iOS version & Android version are separated within the same account. If you switch device between iOS and android, you will go back to start as zero. You may try to still use iOS device to play.
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    2016-8-11 15:23  Reply

 nickname_13386267 Last edit in 2016-8-11 15:04:16

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jlw
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Post time 2016-8-17 00:23:01 | Show all posts
Sorry to tell you that iOS version & Android version are separated within the same account. If you switch device between iOS and android, you will go back to start as zero. You may try to still use iOS device to play.

just to make sure you have seen this has been updated several days ago by purplecloud i am reposting so it will update
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 jlw Last edit in 2016-8-17 00:23:01

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