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Help please with paid

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manasherov2012
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Post time 2016-8-12 21:57:02 | Show all posts |Read mode
Help please with paid Reply:4| View:809
Edited by manasherov2012@gmail.com at 2016-8-12 22:01

I paid $ 20 for 4400 crystals, why do not they come to me?

after the agreement the game freezes

I made screenshot but I do not give download if anyone can help I can throw on the phone
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 manasherov2012 Last edit in 2016-8-12 21:57:02

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jlw
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Post time 2016-8-12 22:53:18 | Show all posts
Hi battler , would you  please provide your CID and server so that we may look this transaction up ?

And for sure a screenshot always helps
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  • Server " ArchDruid "
    CID : 6826
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    2016-8-13 00:22  Reply
  • I'm waiting for a couple of days to send me crystals and they do not come
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    2016-8-13 00:25  Reply
  • he wrote to me after I click to buy : This In-App purchase has already been bought.
                                        It will be restored for free.
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    2016-8-13 00:31  Reply

 jlw Last edit in 2016-8-12 22:53:18

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manasherov2012
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 Author| Post time 2016-8-13 18:50:35 | Show all posts
Server " ArchDruid "
CID : 6826

he wrote to me after I click to buy : This In-App purchase has already been bought.
                                    It will be restored for free

I'm waiting for a couple of days to send me crystals and they do not come
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 manasherov2012 Last edit in 2016-8-13 18:50:35

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jlw
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Post time 2016-8-13 19:56:22 | Show all posts
I am having them look into this transaction some times it can take a day or two but rest assured as soon as we can confirm it we will be able to further aid you
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 jlw Last edit in 2016-8-13 19:56:22

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purplecloud
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Post time 2016-8-15 15:35:42 | Show all posts
Dear battler, sorry to reply you late. Maybe App Store drop your recharge, we can't find this recharge. And only find your last recharge was $1.99 on 2016-08-12 01:52:09(server time). After you get refund from App Store, you may need to wait few hours or few days to recharge it again. Really sorry for the inconvenience.
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 purplecloud Last edit in 2016-8-15 15:35:42

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