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Time-limited event reward issue

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nickname_10952905
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Post time 2016-8-28 14:34:43 | Show all posts |Read mode
Time-limited event reward issue Reply:5| View:549
Hi support team,

I found this issue for 2 times. First, I check my rank before the event was reset 20 minutes that I'm 2nd rank then I didn't recived the hero. Second, I'm 8th rank before reset about 90 minutes and there are no mail again. I think 8th rank might possible to go over 20th rank in 90 minutes.

PLEASE CHECK
My character name is RexKim, ID is 8438
Lord Black server

Thanks!


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 nickname_10952905 Last edit in 2016-8-28 14:34:43

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purplecloud
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Post time 2016-8-30 19:12:56 | Show all posts
Dear battler, have already reissued reward to you, pls have a check. And you ranked 3 on Aug. 26, we check that you divined 4 times in that time-limited divination, while ranked 2 player divined 6 times.
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 purplecloud Last edit in 2016-8-30 19:12:56

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satimakayy
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Post time 2016-8-28 14:53:54 | Show all posts
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 satimakayy Last edit in 2016-8-28 14:53:54

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jlw
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Post time 2016-8-29 11:20:00 | Show all posts
We will look into this battler sorry for the inconvenience
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 jlw Last edit in 2016-8-29 11:20:00

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jlw
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Post time 2016-8-29 20:00:25 | Show all posts
Battler let me get a time and date on these event days your talking about I can't not seem to seen the pictures you have posted and so I do for sure need a date to look these up
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  • I think these event are on 27th and 28th August
    I play this game in Thailand time zone, I'm not sure that correct days may be after or before those day for one, compare to ur server.
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    2016-8-30 15:32  Reply

 jlw Last edit in 2016-8-29 20:00:25

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satimakayy
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Post time 2016-8-30 21:26:00 | Show all posts
Thank you! For your help
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 satimakayy Last edit in 2016-8-30 21:26:00

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