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Lost 250+ capsule because of server going down

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valodyjb
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Post time 2016-9-18 23:08:54 | Show all posts |Read mode
Lost 250+ capsule because of server going down Reply:10| View:1374
Edited by valodyjb@yahoo.com at 2016-9-20 15:10

I used about 700 Capsule yesterday all at once by mistake (I usually use them as I need them, never more than 50 at a time) But I clicked on use all instead of use in Bulk. But thankfully it was early enough in the morning so I just set an alarm on phone for every 30mns when I get a free reset and Id use the capsules I need to get combos and different capsule colors. Well I used about 400-500 Capsules to get most of the achievements. Then I decided to recharge 4k dias to get the total recharge bonus and when I came back to the page, I collected the total recharge and everything started lagging. Tried refreshing and bam, white screen with server cannot be reached. And lasted about 12-14 hrs. Needless to say I was only able to log back in during gauntlet (like 10mns before) and the server went down for me 5 mns in gauntlet. Litterally killed a dragon and did 2 rounds and got lagged out.
(Edit : Do to the massive compensation given earlier this week, There is no need for me to ask anything in red anymore) So not even talking about the fact that I lost 230 mil gold and 23k honor badges (I think its more than that for honor badges)  Which is equivalent to at least 23k Tycoon points (not counting the 250k eah wolf gives me and I kill 3 every round) And guess what, I had a whopping 335k by 22:00 last night, I know because of reward. actually let me put some pics in here:
      

so you can see I would have easily reached the 350k point reward or Tycoon Daily rewards. Which are :500 Adv Soulstones, 100 Divine Blessing stone and 5 Skill book Frost strike.
I cant even remember what other event I missed out on, but these 2 are undeniable
. And here are some SS of my completed achievements in Capsule toys :
                  

So for the love of odin, when servers get shut down for 14+hrs during CS Tycoon and Gauntlet (And in a lot of cases DW, thankfully not me) and you dangle a compensation that doesnt even amount to 20mil gold spread out over 4 days. Its really a big midle finger to all the players who missed out on these events. ON TOP OF ONLY bringing back the casher compensation in daily events (Or rather should I say the compensation that require dias or deluxe mooncakes to get). But hey, thats not my issue here, right now.

Right now, I just want 250 Lucky Capsule back, PROPER gauntlet compensation, and Tycoon Daily rewards that I couldnt get because I couldnt do Gauntlet through no fault of my own.

Edit: I realize that the whole issue with the servers were caused by a typhoon. I aso understand that servers were not shut down on purpose and send my condoleances to everyone affected.
But on that note, it is also a virtual game (that granted a lot of us take very seriously). In terms of compensation, It should not be too much to ask for proper compensation for these events.

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 valodyjb Last edit in 2016-9-18 23:08:54

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 Author| Post time 2016-9-18 23:12:26 | Show all posts
Also I don't know what Happened, but you guys gave proper compensation once when gauntlet was acting up. Everyone got 200mil gold and decent vouchers and now, you guys just give like 1 or 2 mil gold. Like what happened, was it a mistake (because we sure as heck don't think so)
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 valodyjb Last edit in 2016-9-18 23:12:26

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ihopesenpaiwil...
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Post time 2016-9-18 23:15:59 | Show all posts
hi, kouhai has noticed your post. normally i would say this is a pretty good report/log of what you were unable to collect or miss due to the server issues that happened yesterday, however as per new policy, you will need to provide full uncropped screenshots for all problems/issues. at any rate i'm not really certain what compensations you will receive however kindly wait patiently for the devs to sort it out. also since the typhoon hit pretty big if your server is on hkt, server stability might not be resolved yet so it may be a good to keep that in mind.


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 ihopesenpaiwil... Last edit in 2016-9-18 23:15:59

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 Author| Post time 2016-9-19 00:08:59 | Show all posts
Ok, I will take full SS of the same and post them here:
http://i.imgur.com/d1aLfKZ.png (Tycoo Daily rewards)
http://i.imgur.com/5qaYbA6.png (Tycoon pts at 22:00)
http://i.imgur.com/BENtGn0.png (Toy Achievement 1)
http://i.imgur.com/daFOrfS.png (Toy achievement 2)
http://i.imgur.com/wTJJH82.png (Toy achievement 3)
http://i.imgur.com/ZZUJSib.png (Toy Achievement 4)
http://i.imgur.com/SjAN0fB.png (Compensation)

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 valodyjb Last edit in 2016-9-19 00:08:59

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 Author| Post time 2016-9-21 04:12:21 | Show all posts
Any update on this Ihopesenpaiwillnotice ?
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 valodyjb Last edit in 2016-9-21 04:12:21

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 Author| Post time 2016-9-24 15:35:55 | Show all posts
It's almost a week now and no one is going to update me?
And I'm certain now that if someone does see it, I'm going to have to wait until Monday for them to even forward it to the devs, and then wait even more for devs to answer...
Seems like I need to ask for an update every day in order to get an answer
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  • aiven 

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    Ok so i checked our report doc. the report is still unanswered . I will notify ihopesenpaiwilln to update u as soon as our superior reply to it .
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    2016-9-24 15:54  Reply
  • Thank you, all I'm asking for is to be kept in the loop
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 valodyjb Last edit in 2016-9-24 15:35:55

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 Author| Post time 2016-9-28 03:49:58 | Show all posts
update please.
This is last day of Caps, so I'm assuming I wont be getting anything while the event is on huh
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 valodyjb Last edit in 2016-9-28 03:49:58

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 Author| Post time 2016-9-30 06:35:25 | Show all posts
Hello....
It's me....
I was wondering if the mods could give me an update on my request
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 valodyjb Last edit in 2016-9-30 06:35:25

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 Author| Post time 2016-10-7 06:08:46 | Show all posts
Ok it has been 3 weeks now. No update, no answer, no capsules! DO I need to make another thread EVERYDAY to get some answers here or what?
I have never had to wait this long for a damn reply
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 valodyjb Last edit in 2016-10-7 06:08:46

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 blankz Last edit in 2016-10-10 02:49:01

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