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Recharge issue.

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marioppmkd
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Post time 2016-9-20 01:45:22 | Show all posts |Read mode
Recharge issue. Reply:2| View:921
I've tried recharging multiple ( and by that i mean a bilion ) times in the past 2 days haven't worked once. My card is full, my paypall is full... Im stuck on that order proccessing  screen that tells me to hit refresh after a few minutes. Get your act straight. This is REAL MONEY you are charging not monopol money. Hit me up once you read this with an explanation.
Peace out.


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 marioppmkd Last edit in 2016-9-20 01:45:22

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greggers72
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Post time 2016-9-20 02:25:20 | Show all posts
Hi  marioppmkd

I apologise for the issues you've experienced when recharging.  This could be due to the somewhat rigorous fraud protection system WorldPay who process our payments utilise.  Now I am not suggesting for one moment that your payment or attempts are being fraudulent, just that the system is so "tight" for want of a better word it does sometimes pick up genuine payment attempts as being potentially fraudulent.

If you would be so kind as to post your order number(s) along with your in game name and the server you play on I will pass this information over to the development team to check your order(s) for you.

Cheers

G.
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  • http://imgur.com/a/BSfps there you go mate. Pass that on.
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    2016-9-20 02:33  Reply
  • How fast is that? Can I expect it to get fixed in the next say 4 hours?
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    2016-9-20 02:42  Reply
  • fix what lol the servers are down aswell
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    2016-9-20 02:47  Reply
  • Not the EU ones, yet...
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    2016-9-20 02:48  Reply
  • Well, the one where I am at is down, and I also cant claim my beer/whiskey rewards etc etc. A lot of things seem to be bugging lately, at a very high rate.
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    2016-9-20 02:53  Reply
  • Ah ok, I thought it was US ones as in the other thread someone said it's exactly time for WB and Resource Wars. 284 hasn't had issues right now, but hey, there's still 3 mins until GB, still plenty of time to go down! =P
    Though ye, I have similar recharge issues as you and it's 4 hours until reset and I pretty much just wanna recharge for Brewfest, so if developers can't make the payments go through in that time, then I'm not interested in them going through later either.
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    2016-9-20 03:00  Reply
  • That would be a smart move, thinking about it myself to be honest with you
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    2016-9-20 03:10  Reply

 greggers72 Last edit in 2016-9-20 02:25:20

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Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning. Albert Einstein
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s284oblivion
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Post time 2016-9-20 03:59:31 | Show all posts
I guess floor replies don't really let you know there's been new responses =P
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 s284oblivion Last edit in 2016-9-20 03:59:31

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