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Multiple outstanding issues

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velandra
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Joined 2015-12-17
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Post time 2016-9-21 03:09:45 | Show all posts |Read mode
Multiple outstanding issues Reply:2| View:285
I didn't know there was a forum for reporting support issues, and I've been waiting for a reply for 5 months on some of these issues.
Thanks for any help,
Velandra
Zenos 964


Weekly reward code not working
submitted 2014-04-08
BRDQV6K2M4V4ALS20I did not work for me

Weekly reward code not working
submitted 2014-04-08
TSCA5CXMZCBUGM5TVR did not work for me

Missing rewards
Submitted 2016-04-17
I spent 5000 diamonds in Cards Mystery Shop to buy the 5 Immortal Spirits, but I am not able to collect on the spend 3000 and spend 6000 diamonds in Resource Spot.

Eternal Spire - Self Transcendence rewards missing.
submitted 2016-07-24

I used 17 eternal spire cards to be able to collect the bonuses for 25. When there was under 7 minutes left, I paid the 7 diamonds to finish the challenge, and I found I did not have credit for the event. I am missing the 30 enchant stones for helmet, greaves, ring, boots, and 60 weapon.

Guild does not show up in Twilight Clash rewards
2016-07-26
There were only 4 guilds that registered for Twilight Clash. Some guild with the name of "Servamp" is in the city we should have won. That guild was not registered for Twilight Clash

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 velandra Last edit in 2016-9-21 03:09:45

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rubeolefm
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Post time 2016-9-21 04:50:29 | Show all posts
Hello Velandra,
I understand that some issues are a bit far in the past, but we do need screen caps (the ones that you had sent to in game support) in order to investigate accordingly and eventually compensate.
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  • Can you confirm that those codes were not valid?
    I didn't know that I was required to keep screenshots of issues from months ago, and I don't feel that it's reasonable for me to have waited for months for a reply on my list of issues.
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    2016-9-25 10:06  Reply

 rubeolefm Last edit in 2016-9-21 04:50:29

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forrest.hallib...
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Post time 2016-9-21 11:38:05 | Show all posts
the ES bug is known, if you spend dias after it has been running a while it wont count one of the attempts, you have to either spend at start or wait for timer to run out be safe. otherwise it will short you that attempt
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 forrest.hallib... Last edit in 2016-9-21 11:38:05

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Forrest, Montu-514/ then UA67, then ub12, now uc6   use FB/IE
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