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In Regards to Billing

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jwdscrapmetal
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Post time 2016-9-23 23:36:42 | Show all posts |Read mode
In Regards to Billing Reply:11| View:1262
Hello, I have recieved a numerous amount of charges many more then anticipated and I do not believe they are all correct. I know I have charged quite a bit but every time there is a huge delay in your system and then I end up getting charged 30x for something I only charged maybe 10 times. I am now 135$ in NSF charges and Multiple reversals. The money is there in the screenshot and then you keep taking. How can you charge me 10 times at once and then another 5 or 10 the next day. Doesn't make sense we need this fixed asap. Once again same issues keep occurring.


I need this fixed asap, once again I cannot send a ticket with a photo as the program has a bug and does not allow me to even send a ticket without a photo. I believe the ticket system is totally broken and if I need support I would like to be able to ask a question WITH OR WITHOUT a PHOTO.
I have tried JPG, BMP, PNG and none of them will send. Only once has the photo actually sent and that was after a million tries so whatever made it work I have no idea but regardless it needs to be fixed.

Please I love this game, I hate to be a pest but I would like payments to actually go through to my account instead of having to wait 10 days and get tons of charges....on my account this is getting redundant.
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 jwdscrapmetal Last edit in 2016-9-23 23:36:42

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greggers72
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Post time 2016-9-23 23:45:54 | Show all posts
Very sorry to hear you've had issues with recharging.  In order to be able to investigate this further for you I will need a couple of things:

1.   Your in game name
2.   The number of the server you play on
3.   The order numbers you wish to query, you can find these from your payment history

Once I have that information I will pass it over to the development team to review.  Bearing in mind the weekend is upon us so it will in all probability be Monday before I get any response from them.

Regards

G.
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 greggers72 Last edit in 2016-9-23 23:45:54

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jwdscrapmetal
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 Author| Post time 2016-9-23 23:48:21 | Show all posts
IGN: Ass
Server: S694-FireRune-PST
All the order numbers below

147448461593419       
147442182511610       
147440969367740       
147440475430859       
147434163871770       
147433459426851       
147431619660341       
147429479744117       
147422193435900       
147416430285000
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 jwdscrapmetal Last edit in 2016-9-23 23:48:21

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jwdscrapmetal
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 Author| Post time 2016-9-23 23:48:46 | Show all posts
Also it is 11:46 AM on Friday weekend is not here yet, still 6 hours of workday left.
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 jwdscrapmetal Last edit in 2016-9-23 23:48:46

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greggers72
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Post time 2016-9-23 23:51:52 | Show all posts
Thankyou for the information which I will pass on to the development team.  Bear in mind I'm in the UK so its 16:50 here and the development team is in Shanghai China, a further 7 hours ahead of GMT so its 23:50 for them
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 greggers72 Last edit in 2016-9-23 23:51:52

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greggers72
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Post time 2016-9-27 20:15:03 | Show all posts
Hi the response from the development team is

" we've checked all those payments, but all of them reached his character in time. "

I'm sorry it might not be the answer you wanted to hear, but from what the development team discovered all of the orders were genuine ad the resources were delivered to your character.

Regards

G.
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 greggers72 Last edit in 2016-9-27 20:15:03

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trickmasta
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Post time 2016-9-27 21:42:38 | Show all posts
Its not about the diamonds bro, I don't care at all about them to be honest its about the lack of diligence to collect a payment on the day that I want to buy diamonds. Don't collect your payments 27 at a time at your convenience. If I have to reverse the charges I will but I am hoping this company will own up to is flaw in the system of charging way to late.

The sad part is, me and my girlfriend play this game together and we enjoy it, we would play for a very long time. But I am not going to settle for nothing after all this. I am tired of waking up to look at my bank to see how your company once again by charging me 3-4 weeks later after the purchase.

So you give me my diamonds then give me mutiple NSF charges because your lack of diligence to collect a payment at the time I have the money. But instead you decide to take payments whenever you feel like it, oh ok 200$? enjoy your NSF charges and oh ya don't back charge because we will ban you?
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  • I run a small business, when I collect my payments its one at a time on the day of the job, not months later whenever we feel like it.
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    2016-9-27 21:43  Reply

 trickmasta Last edit in 2016-9-27 21:42:38

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greggers72
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Post time 2016-9-27 21:58:25 | Show all posts
I fail to see how we didn't exercise due diligence since the development team did not discover anything untoward about your payments since they were all processed on time as and when requested.  That aside, if you read the terms of service I linked earlier, it clearly states in their that chargebacks can and do result in accounts being banned.

Regards

G
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 greggers72 Last edit in 2016-9-27 21:58:25

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trickmasta
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Post time 2016-9-27 21:59:27 | Show all posts
As I said, they were processed at the time, but no money was taken from my account just sitting in limbo.
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 trickmasta Last edit in 2016-9-27 21:59:27

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trickmasta
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Post time 2016-9-27 22:02:18 | Show all posts
And if you fail to see how they lack diligence, payments should be taken from the account within 24-48 hours of a payment request. Not back date all payments until you feel like it? When I first charged my account it was instant...then somewhere along the line they stopped taking the money, and doing this crap. So 3 days ago, 10 charges came out, then the next day 9 charges, then today 5 charges. So if you do the math that's 24 charges in 3 days over a span of a month that the server has been around. So it took this company 3 months to get it right? When it should be the same day the charge comes out, I get diamonds etc. Not like this though...this is ridiculous.

As I have stated I will not reverse anything if it is dealt with and I recieve some compensation for this stupidity.
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 trickmasta Last edit in 2016-9-27 22:02:18

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