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n.arivett
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Post time 2016-9-27 08:06:20 | Show all posts |Read mode
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Up until today I have had no problem logging into my account and me and wife both playing on it. Now when she logs into hers and I am on mine it disconnects me. 2 heros different servers and never a problem until now. You changed it today because we both were in xserver last night with no problems. So now I have to make her a second account I dont think so. she isnt starting over. We just wont be recharging or playing after we find a new game to play. Thanks for saving me 60 bucks a month for silver and gold card access plus the heros my daughter has. Which were all on one account before and worked perfect.

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 n.arivett Last edit in 2016-9-27 08:06:20

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zeta.
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Post time 2016-9-27 08:17:07 | Show all posts
huh?  Let me get this straight, you and your wife log into 1 account right?  Same email/pw, but different server?  If I understand that right, it shouldn't be a problem, it will only "boot" you off if its the same account on the same server.  Past few days there have been old/new data problem and is causing disconnect and hard time logging in, just clear your cache and try again.
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  • Never been a problem until yesterday. we are on different servers just same account and password. im on 590 gbbwolf and shes on 602 jaenelle when she logs in now it kicks me off my server.
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    2016-9-28 05:48  Reply

 zeta. Last edit in 2016-9-27 08:17:07

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olo.xpxp
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Post time 2016-9-27 08:39:25 | Show all posts
Yes the problem might not be from your family logging on.
the past day there has been problem with the servers

lots of disconnections, lag, blackscreens, infinite loadings etc

try to clear cache
try different browser
etc
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 olo.xpxp Last edit in 2016-9-27 08:39:25

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rizendell
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Post time 2016-9-27 08:43:34 | Show all posts
Cant log in.  
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 rizendell Last edit in 2016-9-27 08:43:34

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n.arivett
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 Author| Post time 2016-9-28 05:43:47 | Show all posts
I have one account with same password when i log into my second hero on a different server it now tells me I have been logged in elsewhere. Never did this till yesterday.
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 n.arivett Last edit in 2016-9-28 05:43:47

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n.arivett
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 Author| Post time 2016-9-28 05:45:57 | Show all posts
Only Reason I wanted just one acccount for the 2 of us is so I can keep track of billing and recharges. Now she cant play at  same time as me.
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 n.arivett Last edit in 2016-9-28 05:45:57

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