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My Character is GONE!!!! PLEASE HELP!

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kvkisling
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Post time 2016-10-1 17:56:31 | Show all posts |Read mode
My Character is GONE!!!! PLEASE HELP! Reply:3| View:418
Edited by kvkisling@gmail.com at 2016-10-2 04:16

I came home from work and noticed there was a maintenance. I reloaded and when I did it wouldn't reload. So I exited everything and reloaded the browser. I then log on and go to arcticfox server and it acts as if I'm a new player and tries to make me go through the tutorial all over again and start from scratch. I'm sorry but I was around level 64 BR 4mil and my name was Ixidust. I spent money on this game and if this is not fixed I will get it back since this is just looking to be fraud from all the posts I've been seeing lately.
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 kvkisling Last edit in 2016-10-1 17:56:31

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orrmansfield
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Post time 2016-10-1 18:19:04 | Show all posts
different server was all i was thinking ..... but it looks like you knew your server name / number etc.

Welcome to gta ...... look at it from a positive perspective ...... you wont be wasting anymore coin on the game.
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 orrmansfield Last edit in 2016-10-1 18:19:04

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electus
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Post time 2016-10-2 05:21:50 | Show all posts
First, send in a support ticket asking about your deleted character. If they do not solve the problem to your satisfaction in 1 week, proceed to the next step.

Ask for a complete refund through a support ticket, and if that does not work in 1 week to your satisfaction, charge back through your payment methods so they are forced to pay you back.
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 electus Last edit in 2016-10-2 05:21:50

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teir
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Post time 2016-10-2 05:32:52 | Show all posts
hello kvkisling
please make sure your longing into the same account and server number.  if it is not the correct please look on the web sight in your account  and look either on previously played on servers or page though servers list below the log on button. if your'e still having issues please  give the ign  and email address for the account and we will see if  we can recover the account is ok to pm me this info if you like. ill have someone look into it for you   
Thank you
Teir-JM
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 teir Last edit in 2016-10-2 05:32:52

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