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Missing Hero NEED SUPPORT ASAP

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joluvrei
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Post time 2016-10-4 18:56:23 | Show all posts |Read mode
Missing Hero NEED SUPPORT ASAP Reply:14| View:948
Hello , I had 2 fresh pamela that I made 1 or 2 days ago , and 96/100 shard for my 3rd Pamela, Today I used a small mythic hero chest for 5 Pamela shard which I then use to craft my 3rd Pamela. I then proceed to make the card but my game froze in the middle of the "Congrats on obtaining mythical Hero" thing. the game wasnt working at all, So I force quit Safari and restart it, The game wouldnt load for the first few tries when I try logging back in, but I finally manage to log back in on my 4th try. For some reason, when I open my hero panel, 2 of my pamela are missing, one of the 2 fresh pamela that I had before, and the new one that I just create. I planned on augmenting the 3 Pamela to a +5 pamela so I can swap it for my +10 Lucas. I will provide screenshot of the 2 picture that I took before I craft the 3rd one. I also have screenshots that I had 96/100 pamela shard. Also Have a Screenshot of when The game froze on me, and I had to refresh a couple of times even resort to restarting my safari. I am a very paranoid guy and I always take screenshot of everything before I go to sleep or before Im about to make big changes to my battle rating. PLEASE HELP ME I SPENT ALOT OF MYTHIC HEROES CHEST AND SOULS TO GET THOSE SHARDS AND HEROES.

SERVER 721
Name: Blank


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 joluvrei Last edit in 2016-10-4 18:56:23

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joluvrei
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 Author| Post time 2016-10-4 18:56:49 | Show all posts
HOW DO I POST SCREENSHOT, IT ONLY LET ME POST PICTURE 1000 KB , HOW DO I MAKE THE PICTURE LESS THAN 1000 KB ?
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 joluvrei Last edit in 2016-10-4 18:56:49

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 Author| Post time 2016-10-5 02:22:11 | Show all posts
bump bump bump HELP PLS
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 joluvrei Last edit in 2016-10-5 02:22:11

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teir
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Post time 2016-10-5 03:23:47 | Show all posts
hello joluvrei
best way to post a screen i found is light shot  and post the link  we can see it on there. post what screenshots  you can. in the mean time do you have approximate time when this occurred ? please include timezone.  ill have the devs look in the logs for you.
thank you
Teir-JM
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 teir Last edit in 2016-10-5 03:23:47

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 Author| Post time 2016-10-5 09:13:49 | Show all posts
I play on Server US West 721 Vili PST . I remember It was around 3:00 server time when I create the Pamela and the game glitches out. Here are the screenshots

http://prntscr.com/cpxxgu
http://prntscr.com/cpxxqr
http://prntscr.com/cpxxy5
Please Fix Asap, I will fall in ranking.
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 joluvrei Last edit in 2016-10-5 09:13:49

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 Author| Post time 2016-10-5 12:53:59 | Show all posts
bump need fix soon please
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 joluvrei Last edit in 2016-10-5 12:53:59

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 Author| Post time 2016-10-5 14:12:12 | Show all posts
bump I need help please, Domination ends TMR, I really need you guys to fix this bug, If you guys can't fix it, Please give me a refund of all my purchases, I honestly dont want to play this game anymore after spending so much for the pamela's to have it dissapears . I already show screenshots and gave the estimated time it happened. Pls HELP
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 joluvrei Last edit in 2016-10-5 14:12:12

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 Author| Post time 2016-10-5 15:17:16 | Show all posts
SUPPORT HELP PLS !!!
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 joluvrei Last edit in 2016-10-5 15:17:16

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 Author| Post time 2016-10-5 15:23:53 | Show all posts
bump help
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 joluvrei Last edit in 2016-10-5 15:23:53

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 Author| Post time 2016-10-5 15:44:16 | Show all posts
please return my heroes.
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 joluvrei Last edit in 2016-10-5 15:44:16

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