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Recharge problem

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mr_beso20105
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Post time 2016-10-6 00:19:18 | Show all posts |Read mode
Recharge problem Reply:17| View:1131
i have made an purchase last night and i didn't get my Topaz untill now


ORDER SUBMITTED!

Our payment service provider is processing your order. This may take a little while.Please refresh this page in a few minutes.

Recharge Channel: Adyen


Game: LoA II & S891-Skuld-PST

Recharge Amount: $299.99

Game Currency: 12000 Topaz

Time: 10-04-2016 18:49:04

Order Number: 147562134467106


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 mr_beso20105 Last edit in 2016-10-6 00:19:18

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boodbound
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Post time 2016-10-6 01:19:02 | Show all posts
i got same problem for a week now
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 boodbound Last edit in 2016-10-6 01:19:02

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b.deidee
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Post time 2016-10-6 01:22:11 | Show all posts
Same with me, i buy yesterday and i buy today. Made ticket yesterday and almost 24h no answer. They are in holidays. What company does that? Go for holidays and leave costumers in the middle of week when we have tons of events...
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 b.deidee Last edit in 2016-10-6 01:22:11

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kealenbyrd
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Post time 2016-10-6 02:32:46 | Show all posts
yep I got the same message to refresh the page in a few minutes I did 10 times and got nothing. this is not a good way to keep customers happy.
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 kealenbyrd Last edit in 2016-10-6 02:32:46

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mr_beso20105
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 Author| Post time 2016-10-6 08:38:05 | Show all posts
Please any admin or GM reply US where u all ?
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 mr_beso20105 Last edit in 2016-10-6 08:38:05

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b.deidee
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Post time 2016-10-6 08:55:54 | Show all posts
And the point is they took my money and i receive 0 diamonds. I will wait till morning, then seems i need go to bank again, cancel payment, if its even possible...
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 b.deidee Last edit in 2016-10-6 08:55:54

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niladri ghosal
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Post time 2016-10-6 13:37:30 | Show all posts

This is just so funny. By the way, if you want your money back, talk to your bank and chargeback the  company.
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 niladri ghosal Last edit in 2016-10-6 13:37:30

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mr_beso20105
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 Author| Post time 2016-10-6 21:41:05 | Show all posts
why no one answer us we need an answer now
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 mr_beso20105 Last edit in 2016-10-6 21:41:05

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bonsushui
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Post time 2016-10-6 21:48:10 | Show all posts
Edited by bonsushui at 2016-10-6 21:50

Same here today. I recharged 800 topaz and the game announced that the transaction was successful but I waited more than 12 hours, missed all events I want and NO TOPAZ. I used VTC online banking as payment method. My bank account has already been debited $20. I asked VTC but they said I have to wait 5-7 days for checking. I dont know if this is the game error or the payment company's fault. Please let me know soon to choose another payment method or another game.

My account: 1374573935891013
Server: S357 - Tomb Spider PST
Name in game: PinkPoision
Bank: Vietcombank ; Country: Hanoi, Vietnam

P/S: I used to recharge through VTC online banking and it worked normally, but dont know what's wrong now?

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 bonsushui Last edit in 2016-10-6 21:48:10

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b.deidee
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Post time 2016-10-6 22:29:22 | Show all posts
I got an answer from staff. They are on holidays and weekend comming. Nobody will help with all those problems till monday
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 b.deidee Last edit in 2016-10-6 22:29:22

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