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HOC TOOK MY DIAMONDS!! [FIX URGENT]

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batuu
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Post time 2016-10-12 17:19:54 | Show all posts |Read mode
HOC TOOK MY DIAMONDS!! [FIX URGENT] Reply:5| View:452
Edited by batuu at 2016-10-12 17:30

I urgently need my diamonds returned or i won't be able to participate in happy sea as i had reserved the diamonds for sea event.
I was drawing from hoc common chest 10x, i have the red vouchers so i used them, i drew and all of a sudden it drew from my diamonds, this doesn't make sense coz if it drew about 600 diamonds and i don't see anywhere costing 600 diamonds, and even still it should've asked for confirmation whether i want to spend my diamonds of which it didn't, game just took the diamonds and disappeared, while i still had vouchers left
I need my diamonds back to be able to do Happy Sea
i'm looking at the scores and it looks like it drew an extra 500 points, with my diamonds but i didn't get any request or gave any consent for game to use my diamonds to draw

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 batuu Last edit in 2016-10-12 17:19:54

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riskloa15
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Post time 2016-10-12 17:30:24 | Show all posts
hope people see this before they use their hoc vouchers
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 riskloa15 Last edit in 2016-10-12 17:30:24

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workafrica5
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Post time 2016-10-12 21:30:52 | Show all posts
An extra 500 points is a 10x draw in HOC. I've used my vouchers to test this now and it doesn't take any diamonds from you unless you mistakenly click the 10x draw by mistake. Odds of you being refunded for this are low but I will put in a request for you.
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  • Even if you click 10x draw by mistake its supposed to prompt you to choose whether you want to use diamonds or not, in this case it didn't even ask, and i had 10 voucher draws remaining, but it used my diamonds either way.
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    2016-10-12 22:04  Reply

 workafrica5 Last edit in 2016-10-12 21:30:52

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workafrica5
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Post time 2016-10-12 21:34:18 | Show all posts
I need your IGN and server number too as well as your platform in order for your request to be looked into please.
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 workafrica5 Last edit in 2016-10-12 21:34:18

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batuu
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 Author| Post time 2016-10-15 14:30:40 | Show all posts
Did you forward this issue and is there any feedback?
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 batuu Last edit in 2016-10-15 14:30:40

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aiven
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Post time 2016-10-15 20:48:52 | Show all posts
I am sure that workafrica has forwarded your issue to our superior . Please be patient I will notify workafrica to followup on this .
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 aiven Last edit in 2016-10-15 20:48:52

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