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For Recharge Issues

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alecta
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Post time 2016-10-14 11:19:41 | Show all posts |Read mode
For Recharge Issues Reply:541| View:42876
Edited by alecta at 2016-10-20 11:36


Dear guardians, hope the following answer could solve your problem!



Q: How to recharge?

LOD support all authorised way to buy gems is through the in-game shop which runs via App Store and Google Play.

Android - Accepted Payment Methods
You can purchase digital content on Google Play using payment methods from your Google account. If it's your first time making a purchase, you will need to add payment methods w to your Google account.
Available payment methods vary by country; listed below are the common available methods:
Credit & debit cards: Visa, MasterCard, Amex, additional country-specific cards (e.g. Elo credit cards in Brazil)
Carrier Billing: depending on customer country and carrier (full list available here)
Google Play gift cards: available in selected countries (full list available here)
Google Wallet Balance: only available in the US and UK
PayPal: You can use PayPal to buy apps and digital content on Google Play in the following countries: Australia, Austria, Belgium, Canada, Finland, France, Germany, Greece, Ireland, Italy, Mexico, Netherlands, New Zealand, Portugal, Russia, Singapore, Spain, Sweden, Switzerland, United States, United Kingdom.

You can also find a detailed article on accepted payment methods on Googles Help Center!


iOS - Accepted payment methods
In-game Shop purchases are processed via iTunes.
Available payment methods vary by country; listed below are the most common available methods:
Credit cards
iTunes cards
iTunes Store gift certificates
Content codes
Store credit (including Allowance Account balances)
ClickandBuy
PayEase
Paypal

For more information, visit Apple’s Support Page.


Q: What information I need to provide when submitting a ticket if I had a recharge failure problem?
A: If you have recharge failure issue, please submit your ticket at Setting>Support with below info:
1. Date/time of your purchase
2. Purchase order number
3. Purchase amount
4. Platform (Apple/Google)
5. Brief description (You didn't receive diamonds when your account is recharged or you failed to recharge, etc)


Q: Which currency will the iTunes/Google Play charge me?
A: It depends on the market/country in which your iTunes/Google Play/Amazon account is located.


- The LOD team



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 alecta Last edit in 2016-10-14 11:19:41

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jerome2015
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Post time 2016-10-21 19:19:54 | Show all posts
I recharged monthly worth 7.99USD IT CHARGED MY LOAD BUT THE MONTHLY RECHARGE DOESNT REFLECT TO MY CHARACTER.

Name: MEGA (#50064) (hkt36)
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Floor reply (5)
  • Same thing has happened to me so someone plz help, I'm missing out on events and days of new loot I could get from having a higher VIP lvl and more
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    2017-1-30 19:27  Reply
  • Smae thing hapen to me. How to fix it?
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    2017-3-28 20:15  Reply
  • same its happend me to. my character is wolfhunter from [eu-157] server. We need this diamonds immidetly today. The group buy today ending!!!
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    2017-4-25 19:45  Reply
  • Same to me, just recharged for 39,99 in diamonds and didn't received my VIP and diamonds, I'm gonna loose tycoon and lots of other stuff, please do something!
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    2017-5-12 03:56  Reply
  • Reply uniangel : same here instead of Rs 130 it charged me Rs 230
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    2017-9-30 16:58  Reply

 jerome2015 Last edit in 2016-10-21 19:19:54

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chetzx
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Post time 2016-10-20 15:34:44 | Show all posts
Edited by chetzx at 2016-10-20 15:45

I have a problem on recharging, i didnn't receive any diamonds after purchase. Im curios to why this happens? Please i need help.

IGN: KarasServer: HKT-30
Lvl: 30
"Didn't receive any diamonds"

I have a screenshot about my problem kindly check below:


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  • is it true that we can recharge through our cellphone load?  
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    2016-10-20 22:50  Reply
  • Yes, it is true that you can load using your local service provider. I used globe via load on purchasing diamons/recharge in-game.
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    2016-10-21 01:30  Reply
  • Same white me why sir i can buying gems,  this pictur say eror why
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    2016-11-1 13:13  Reply
  • Reply chetzx how sir?
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    2016-11-9 09:31  Reply
  • Reply chetzx :y como se recarga con el celular con el saldo???
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    2017-2-5 19:58  Reply
  • what? using load? mine didnt work. 250 was loaded to my phone via Globe then i tried to buy diamonds but it didnt work. it says " the transaction was unsuccessful " and " you do not have enough credits " BUT I HAVE 250 LOAAAD (((
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    2017-2-7 12:02  Reply
  • in the philippines, you can use google play to use your cellphone load to pay for recharging diamonds
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    2017-3-2 09:15  Reply
  • you may use your prepaid credits or postpaid credits to purchase diamonds guys
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    2017-4-28 21:34  Reply
  • Sorry , I can only pay with Globe Telecom, I encounter the same problem, I want to by 5000 diamond but, payment unsuccessful. I have 3000 pesos in my load. Sorry no other payment method, I can only use Globe
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    2017-11-20 21:40  Reply
  • I need help doin g my first recharge its not responding help plz new to the game btw
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    2017-12-17 09:51  Reply

 chetzx Last edit in 2016-10-20 15:34:44

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abw_vrhpwup5mp...
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Post time 2016-10-18 04:30:09 | Show all posts
1. October 16, 2016 around 1:30pm - 4pm PH time
2. Purchase order number: MKTTX9N5K9
3. Purchase amount: $99.99
4. Platform: Apple
5. Did not receive the diamonds. I want a full refund. I emailed you already but there is no response
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 abw_vrhpwup5mp... Last edit in 2016-10-18 04:30:09

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ghee
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Post time 2016-12-9 07:12:04 | Show all posts

RE: For Recharge Issues

Edited by ghee at 2016-12-9 07:13


Hi LOD Team,

I would like to seek assistance on a recharge case. I recently purchased worth 5000 diamonds and spend about Php 2,490 for recharge, unfortunately I never got the merchandise shortly after a successful transaction. Screenshot attached for your reference.

1. December 8, 2016/5:00PM Philippine Standard Time
2. Order ID: MSFJ4B26D7

3. Purchase amount: $49.99
4. Platform: Apple
5. Brief description: Didn't receive diamonds after successfully recharging.


Server: America EST - 13
IGN: GheeYu






Hoping for a prompt response.


Thanks,


GheeYu



















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  • are you from est 13 ?
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    2017-1-17 23:06  Reply
  • sorry it's been awhile since I logged in to forums page. But yes I am from EST 13. my IGN is GheeeYu. are you on that server? I'm no longer active on game. There's little help you get from moderators here. I spent a lot on game and you get is poor support.
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    2017-2-14 22:31  Reply

 ghee Last edit in 2016-12-9 07:12:04

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lucas f menese...
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Post time 2016-11-2 22:52:19 | Show all posts
I have sent millions of e-mail to get a refund but got no response so far, it's been more than 15 days
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 lucas f menese... Last edit in 2016-11-2 22:52:19

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abzp55ojswtywc...
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Post time 2016-11-18 01:15:16 | Show all posts
I have a recharge failure issue.
1. Date/time of your purchase: Nov 13, 2016 12:30PM
2. Purchase order number: Was not provided of this info. Please advise where to see it, i checked google play and it was not there.
3. Purchase amount : $39
4. Platform (Apple/Google) Google
5. Brief description:
I am playing Legend of Discord Furious Wings using my Adroid phone, I logged in to the game using my facebook account "Jun Quindoy" email rquindoyjr2@yahoo.com, Server HKT-85

I am reporting that I did not received the 2X reward when I recharged for diamonds. I purchased 4K diamonds last November 13, 12:30PM using my Credit Card. There is a note on the recharge screen that says "Get 2x on First Recharge" This means that if I recharge 4k, then the diamonds that I should receive is 8K due to the 2x. I only received 4k diamonds. In short, I received the diamonds but the diamonds that I receive is not enough as advertised

Please help investigate and hoping to receive the remaining 4k diamonds in the next few days after your investigation. Thank you. I totally trust GTArcade that you are true to what was advsertised so hoping that you would compensate this inconsistency on your system/game. Hoping for your soonest advise. Thank you.

I am planning to purchase more diamonds, also to those with the same note saying that "Get 2x on First Recharge" but I might have second thoughts if i will not be compensated or the advertisement is not correct. Thank you and hoping for your advise soon. You may reach me via my personal email address: rquindoyjr2@yahoo.com

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  • Any updates on this? Its been weeks already but no reply from support team in gt arcade website or here. Please help...
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    2016-12-4 11:54  Reply

 abzp55ojswtywc... Last edit in 2016-11-18 01:15:16

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vixcent
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Post time 2016-10-27 09:06:26 | Show all posts
I Loaded 10 usd on my first recharge but i didnt get the 2X Diamond. Is it over or just bugged?
server : est 26
Name: Vixcent

Please check.
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 vixcent Last edit in 2016-10-27 09:06:26

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imsooprecious
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Post time 2017-1-20 03:05:15 | Show all posts
Q: What information I need to provide when submitting a ticket if I had a recharge failure problem?
A: If you have recharge failure issue, please submit your ticket at Setting>Support with below info:
1. Date/time of your purchase January 10, 2017 5:02:41 PM
2. Purchase order number   GPA 1347-2691-0818-28741
3. Purchase amount : $0.99
4. Platform (Apple/Google) : Google
5. Brief description (You didn't receive diamonds when your account is recharged or you failed to recharge, etc)

I recharge for $0.99 for the 7 day event of Legacy of Discord - Furious Wings. I was supposed to be on my 6th recharge as seen on screenshot but I only have the 5th recharge. I didn't receive my 5th recharge.

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  • I have the same issue like this one...did not received the p
    et on my 7th day
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    2017-3-6 23:10  Reply

 imsooprecious Last edit in 2017-1-20 03:05:15

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abxka8bnmnwzga...
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Post time 2017-1-29 11:19:15 | Show all posts

RE: For Recharge Issues

1. January 25, 2017
2. Oder ID, MVNHZB2G9B, MVNHWYYZ2Z, MVNHZB0FD3, MVNHZB1JVL
3. Purchase Amount: $99.99, $99.99, $99.99, $99.99
4. Platform: Apple
5. I did transaction to get the 50000k Diamond Recharge Package running from 1/24/2017-1/26/2017 and failed to get the LAST Package.  So I didn't Receive the LAST Package I bought!!!!
MomoHime, EST-258
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 abxka8bnmnwzga... Last edit in 2017-1-29 11:19:15

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rotsen79
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Post time 2016-10-20 22:59:13 | Show all posts
do you have link in this company..one of the biggest loading and paying in the philippines http://loadxtreme.ph/
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 rotsen79 Last edit in 2016-10-20 22:59:13

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g:1976230484
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Post time 2016-10-15 22:17:26 | Show all posts
i have a problem about me recharging and the diamonds are not connecting to my account they just load FOREVER XD
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 g:1976230484 Last edit in 2016-10-15 22:17:26

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abyrufmxnfmixv...
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Post time 2016-10-16 01:40:05 | Show all posts
how can i recharge  using this site...
i cant top up using my gmail.
LOCATION philippines
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  • help me please
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    2016-10-16 01:41  Reply
  • Just owning a gmail account is not enough to buy online game credits in game you need a credit card and linked it to your gmail account.
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    2016-10-16 08:39  Reply

 abyrufmxnfmixv... Last edit in 2016-10-16 01:40:05

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abyrufmxnfmixv...
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Post time 2016-10-16 01:41:48 | Show all posts
please help me i want to top up. but my account cant.
location philippines.
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 abyrufmxnfmixv... Last edit in 2016-10-16 01:41:48

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vinsai
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Post time 2016-10-18 18:48:49 | Show all posts
10/18/2016
GPA.1353-2493-1238-01978
GPA.1353-2493-1238-01978
47php
google
i didnt recieve
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 vinsai Last edit in 2016-10-18 18:48:49

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