North America Forum

 Forgot password?
 立即注册
Search

We are working to make our Terms of Service agreement easier to read in order to provide you with better services while protecting your personal data. We hope you can spare a few minutes to read the recently updated User Terms of Service. User Terms of Service Privacy Policy
Website League of Angels Support
41417 Threads / 237468 Reply
Search   Favorites  

View: 503| Reply: 6

Diamonds missing

[Copy link]

1

Threads

3

Posts

0

Credits

User

Rank: 1

Credits
0
symph
User
Posts:3
Joined 2014-9-12
Last Visited 2015-10-28
Post time 2014-9-12 18:17:10 | Show all posts |Read mode
Diamonds missing Reply:6| View:503

        Hi,

        May I ask for assistance regarding my issue.. I recharged 1k diamonds last September 6 via MOL to catch up with an event however the diamonds I purchased didn\'t reflect in game however the MOL points was already deducted. I tried to refresh and recheck every now and then to see if the diamonds will appear;but nothing, someone from our server said to wait for 3 days, and so I waited but still nothing. I also tried sending info to MOL support and received an email informing me that payment was made but still no diamonds..

        Here is the email of MOL:
       
                                        UltimatePay Order Number:                                                                        919-1269-452246                               
                                        UltimatePay Transaction ID:                                                                        {f94925e1-0c2f-43e8-831e-0d01c594d0b6}                               

        Order ID in MOL:
        MP22094359

        IGN: diola
        SERVER: s1 Nocturna

Translate

 symph Last edit in 2014-9-12 18:17:10

 Support

Report
Default Signature
Reply

Use magic Report

19

Threads

1071

Posts

0

Credits

User

Rank: 1

Credits
0
hokuto
User
Posts:1071
Joined 2014-9-3
Last Visited 2018-02-02
Post time 2014-9-12 18:26:15 | Show all posts

Diamonds missing

        Dear player,

        I\'m really sorry to hear that you haven\'t received your diamonds. Thanks to the information you provided I\'m able to file a prompt investigation request.

        Please be patient until we get back to you about your diamonds.

        Thank you again for your patience and understanding.
Translate
Floor reply (0)

 hokuto Last edit in 2014-9-12 18:26:15

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

345

Threads

3112

Posts

0

Credits

超级版主

Rank: 8Rank: 8

Credits
0
cif
Super moderator
Posts:3112
Joined 2014-6-30
Last Visited 2016-11-18
Post time 2014-9-12 18:46:31 | Show all posts

Diamonds missing


Dear player, the transaction id you provide is invalid. Could you send that again? We are sorry for the delay!
Translate
Floor reply (0)

 cif Last edit in 2014-9-12 18:46:31

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

1

Threads

3

Posts

0

Credits

User

Rank: 1

Credits
0
symph
User
Posts:3
Joined 2014-9-12
Last Visited 2015-10-28
 Author| Post time 2014-9-12 22:45:33 | Show all posts

Diamonds missing


Hi,;

I received several email coming MOL because I asked for support assistance, the initial email informing me about the transaction is this:
;; ; ; ; ; ; ; ; Hello ,
We have received your payment for game321. It has not yet been accepted by game321 but we are working with them to quickly correct the problem.
We apologize for this delay and inconvenience.
As soon as we resolve this matter we will contact you.
       
       
Information for your UltimatePay Payment to game321:

                                game321 Transaction ID:                                                        EX-09052014113912-635231                       
                                game321 Account Name:                                                       
                       
                                Description:                                                        1000 Diamonds                       
                                UltimatePay Order Number:                                                        337-1267-332530                       
                                UltimatePay Transaction ID:                                                        {f144c6b3-0764-44f6-8a3e-ba892a622598}                       
                                Service:                                                        game321 by NGames Limited                       
                                Payment Method:                                                        MOLPoints ; ; ; ;                       
;
and then after that email, 2 hours passed I received this after:

;Thank you for choosing UltimatePay on game321!
UltimatePay helps game321 process secure payments.
We have communicated your payment to game321 for the ;account. Your payment should now be reflected on their site.


       
;; ; Information for your UltimatePay Payment to game321:

                                game321 Transaction ID:                                                        EX-09052014113912-635231                       
                                game321 Account Name:                                                       
                       
                                Description:                                                        1000 Diamonds                       
                                Amount:                                                        Php489.89                       
                                UltimatePay Order Number:                                                        337-1267-332530                       
                                UltimatePay Transaction ID:                                                        {f144c6b3-0764-44f6-8a3e-ba892a622598}                       
                                Service:                                                        game321 by NGames Limited                       
                                Payment Method:                                                        MOLPoints ; ; ; ;                       

But still no diamonds on my end, I tried recharging after and it went through however for the recharge on the 6th did not.

The order code in MOL is:;MP22180997

Thank you..
Translate
Floor reply (0)

 symph Last edit in 2014-9-12 22:45:33

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

1

Threads

3

Posts

0

Credits

User

Rank: 1

Credits
0
symph
User
Posts:3
Joined 2014-9-12
Last Visited 2015-10-28
 Author| Post time 2014-9-13 15:53:11 | Show all posts

Diamonds missing


uhmm.. any news?
Translate
Floor reply (0)

 symph Last edit in 2014-9-13 15:53:11

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

0

Threads

347

Posts

0

Credits

User

Rank: 1

Credits
0
neuro
User
Posts:347
Joined 2014-9-3
Last Visited 2015-10-28
Post time 2014-9-13 18:42:25 | Show all posts

Diamonds missing

Dear symph,

Thank you for your prompt reply and requested details. I could be mistaken, however from your screenshots, it would appear that you are playing League of Angels through the Game321 platform and not GTArcade.

As such, the reason why your payment ID code appears invalid to us, is simply because the said payment wasn\'t addressed to GTArcade but Game321. Your request should be sent directly to Game321 as we don\'t have access or authority over their operations in this matter.

        I\'m sincerely sorry that we can\'t be of further help to you, and hope that you\'ll be able to resolve your problems with Game321 as soon as possible.

        Thanks for your support

Translate
Floor reply (0)

 neuro Last edit in 2014-9-13 18:42:25

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

You have to log in before you can reply Login | Register Now

Points Rules

小黑屋|community.gtarcade.com

2020-8-13 14:45 GMT+8 , Processed in 0.060338 second(s), 44 queries .

Powered by Discuz! X3.2

© 2001-2013 Comsenz Inc.

To Top Return to the list