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ferguson2008
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Post time 2014-9-13 04:45:18 | Show all posts |Read mode
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I have submitted multiple tickets and not gotten a single response in months! ;The issues ranged from losing 500 gold to the totem transfer to paying for and not receiving the extra try in the holy throne and extra servant plus others. ;I realize you may be busy, but when I put real money into the game, I should at least get a response.
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 ferguson2008 Last edit in 2014-9-13 04:45:18

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yoshikou
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Post time 2014-9-13 04:46:52 | Show all posts

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I don\'t know what\'s going on with the ticket system, but if you need help, just tell me the details of the problem along with your IGN and server and I will forward it to the staff.
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 yoshikou Last edit in 2014-9-13 04:46:52

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 Author| Post time 2014-9-16 05:53:54 | Show all posts

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Reply 1# yoshikou

        To start with, the first inheritance I used did not transfer the 350 ish Intelligence to my new hero even with orbs. ;Then I opened the slots for additional servant and Holy throne attempts and when it went to the upgraded version, they were both gone. ;On another note, When I spent the 500 gold to transfer my totem points to different trees, I had to pay it twice . ;I payed the amount thinking it would ask where to transfer it after paying and did not realize the small arrows were active prior to payment - it is a very confusing system.
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 ferguson2008 Last edit in 2014-9-16 05:53:54

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Post time 2014-9-16 06:33:50 | Show all posts

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I\'m not sure about the totem transfer, but  can you leave me your IGN and server so I can ask the staff to check the other issues?
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 yoshikou Last edit in 2014-9-16 06:33:50

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 Author| Post time 2014-9-19 06:05:49 | Show all posts

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        Xanth on S22

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 ferguson2008 Last edit in 2014-9-19 06:05:49

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Post time 2014-9-19 06:23:18 | Show all posts

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Reply 4# ferguson2008

         Hey, I left a note for the staff to look at.
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 yoshikou Last edit in 2014-9-19 06:23:18

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Post time 2014-9-19 06:25:35 | Show all posts

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        Also, when you unlock additional holy throne attempts, they only last for one attempt. This being said, you pay 50 gold for one more attempt at holy throne but it is a ONE TIME attempt. Also, unless you\'re VIP 4, you cannot unlock an additional servant slot. If you pay the 10 gold function, it only unlocks it for one day.

        I\'ll forward the totem transfer though.
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 yoshikou Last edit in 2014-9-19 06:25:35

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 Author| Post time 2014-9-19 06:28:49 | Show all posts

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If they won\'t refund the totem transfer gold, then just have them exchange my nature and my war totem on my ragged.
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 ferguson2008 Last edit in 2014-9-19 06:28:49

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Post time 2014-9-19 06:30:12 | Show all posts

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I\'ll ask them about refunding the gold as well as transferring if refund isn\'t possible. Might need to wait a bit for them to log on though.
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 yoshikou Last edit in 2014-9-19 06:30:12

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 Author| Post time 2014-9-19 06:30:32 | Show all posts

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Thank you for looking into it. ;Also please don\'t forget the inheritance issue.
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 ferguson2008 Last edit in 2014-9-19 06:30:32

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