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Update requested on the "code error/database error present in server 149

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hmmmmgold
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Post time 2014-9-17 21:27:54 | Show all posts |Read mode
Update requested on the "code error/database err Reply:11| View:939

        I would like request a formal update in regard to the character deletion database error present on S149.

        As stated in this forum several characters have completely vanished on server s149. The characters cannot be recovered by the GTarcade development team.

        Both these facts as stated above are known by GTarcade and it\'s forum moderators.

        The above mentioned facts are stated and can be found in fairly whole stories here:

        http://community.gtarcade.com/post/27899/

        http://community.gtarcade.com/post/28288/

        Now, going back to the point of the topic, I would like to request an update on this matter, is the code/database error present on all servers, has the problem been contained, should we expect further losses etc?

       
                        Character Name: BafisBafis                                Server Name: AstralHunter-S111       
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 hmmmmgold Last edit in 2014-9-17 21:27:54

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jokeisonyou
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Post time 2014-9-17 21:33:12 | Show all posts

Update requested on the

Hello, this is the latest update on the s149 matter http://community.gtarcade.com/post/28288/. Have a good day
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 jokeisonyou Last edit in 2014-9-17 21:33:12

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coron2404
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Post time 2014-9-17 21:43:16 | Show all posts

Update requested on the


        hmmmmgold,

        Feeling like your request was well read and replied to?

        The source of the error has not been located.

        The databases on all these servers have already been damaged.

        To the best of my knowledge, late evening on 9/15, the devs expressed concern to a bigger issue then they had expected.
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 coron2404 Last edit in 2014-9-17 21:43:16

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hmmmmgold
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 Author| Post time 2014-9-17 22:06:05 | Show all posts

Update requested on the


        @Coron,
        No, my request was not well read and not replied to. I am following the development of your issue closely and I find what is happening quite disturbing and you have my full support and allegiance in this matter, if there is ANYTHING I can help with, please feel free to let me know.

        In regard to your reply on this matter I inquired about, I completely believe your words, but I really want an official answer on this, a lack of an official response shows either a lack of interest in the  player base or a lack of adequate staffing of the company both of which seem concerning to me.

        Working on the assumption your words are correct and the problem has not been fixed and there is still a problem with the database or whatever it may be (not a programmer here) the lack of an official in game message letting players know they should halt their financial and time investments in a product that may be subject to poof vanishing is downright low and can very likely, be seen as possible fraud (not a lawyer either).

        @jokeisonyou

        I have already read that announcement (even posted in the topic...). The announcement is only related to a poor thought off solution regarding the players that are already affected.

        Let me make my question a bit more clear:

        I am inquiring regarding the actual database error the programming flaw or whatever it may be called, I request an update on that. What I would want to know is:

        1. How many servers are affected?
        2. Has the problem been located.
        3. Is there a containment plan?
        4. Have viable character/server backups been created?
        5. Is there a danger to the other servers?
        6. In case there is a danger to the other servers have the players been notified (IN GAME - Not on this forum)?

        These are just a few of the questions at hand, please provide adequate answers.
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 hmmmmgold Last edit in 2014-9-17 22:06:05

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 Author| Post time 2014-9-18 07:49:52 | Show all posts

Update requested on the

Bump!
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 hmmmmgold Last edit in 2014-9-18 07:49:52

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s t r y d e r
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Post time 2014-9-18 08:33:08 | Show all posts

Update requested on the

Well it has been a whole day without anyone from support contacting us. So I guess they will ignore us till we quit. But guess what I will be here fighting for our players.
BUMP!!!! Please support us. This could happen to you server!!!
Just give us a bump and reply. Thanks!!
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 s t r y d e r Last edit in 2014-9-18 08:33:08

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 Author| Post time 2014-9-19 12:14:25 | Show all posts

Update requested on the

Daily bump, would like an official answer to my questions. This cannot take that long to answer most of them are yes/no questions.
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 hmmmmgold Last edit in 2014-9-19 12:14:25

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janfousek
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Post time 2014-9-19 17:37:57 | Show all posts

Update requested on the

        Sometimes silence is answer too.
        1) many servers seem affected
        2) no
        3) no
        4) no
        5) yes
        6) no

        But hey, do you expect them to say that devs are completely incompetent? They lack good analytist for sure, thats clear from past bugs and without analytist, bunch of schoolkids cant find a deep randomizing bug, it\'s beyond their abilities.
        I just wonder why the mods even stay being mods if they cant do anything. Maybe the only thing that can move things on is if all the mods dropped their status telling they cant do the job - but hey 1k diamonds for every hour is so tempting...
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 janfousek Last edit in 2014-9-19 17:37:57

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blazing star
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Post time 2014-9-19 18:28:51 | Show all posts

Update requested on the


       
                        I just wonder why the mods even stay being mods if they cant do anything. Maybe the only thing that can move things on is if all the mods dropped their status telling they cant do the job - but hey 1k diamonds for every hour is so tempting...       
;;; janfousek posted on 2014-09-19 04:37:57;;;;


        That\'s why you made such a big fuss over how much better you would have been suited for the Mod Job when you didn\'t get chosen, right??
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 blazing star Last edit in 2014-9-19 18:28:51

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hokuto
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Post time 2014-9-19 18:59:24 | Show all posts

Update requested on the


        Dear player,

        First of all I would like you to know that we are also deeply concerned about all the players of League of Angels. I fully understand your concerns and worries regarding the recent events that happen to S149, and your questions are indeed legitimate at this point.

        Let me first apologize for not having been able to answer you faster, that being said, here are the answers to your questions:


           
  •                 How many servers are affected? In GT Arcade only S149
           
  •                 Has the problem been located? Unfortunately the source of the problems on S149 still remain unknown.
           
  •                 Is there a containment plan? No specific containment plan as the issue is affecting only S149.
           
  •                 Have viable character/server backups been created? Unfortunately the backup data of S149 was accidentally deleted, causing the inability to restore the players characters to their former selves. Backups do exist for all the servers.
           
  •                 Is there a danger to the other servers? The situation is unclear as the source hasn\'t been identified yet, however no other occurrence has surfaced on the GT Arcade servers of League of Angels.
           
  •                 In case there is a danger to the other servers have the players been notified (In-game not forums)? Not to my knowledge as it isn\'t deemed necessary until danger is actually confirmed.

        I sincerely hope that this will answer your questions. Also rest assured that the developers are still looking into this matter to ensure that it doesn\'t indeed happen to any other server.


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 hokuto Last edit in 2014-9-19 18:59:24

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