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Password issue

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chrismoon89
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Post time 2014-9-18 01:31:14 | Show all posts |Read mode
Password issue Reply:4| View:381
        Hi, this is Jeemin.

        I have another account, which is moonjeemin@paran.com, and forgot my password.
        I tried to change it via my recovery email, which is chrismoon89@gmail.com, but it doesn\'t work.
        I got a password change email, but after click the link and put my new password, an error occurs every time.
        Can you help me to figure out the password of my account, moonjeemin@paran.com?;Thank you.;
       

        Sinderely,
        Jeemin.
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 chrismoon89 Last edit in 2014-9-18 01:31:14

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cif
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Post time 2014-9-18 16:42:51 | Show all posts

Password issue

Dear player, to make sure that this account belongs to you(not a fraud), could you please provide a screenshot of your payment? Or could you recall when you create your account? Please provide some details. And we will reset the password for you through pm as soon as we confirm. Thanks for understanding!
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 cif Last edit in 2014-9-18 16:42:51

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chrismoon89
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 Author| Post time 2014-9-18 21:37:18 | Show all posts

Password issue

Reply 1# cif
I payed $4.99 for 500 diamonds, and that was all I payed so far.;I made my character around two weeks ago, but not so sure. I played my character until 13 Sep, and then forget the password. That was during my login 7days in a low event stuff, and I only completed it for 5 days. I have around 230 garnet soulstone. I have three heros as active: Zwei handler, Pyrona, and Mermaid. I try to recall more, but this is it so far.;
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 chrismoon89 Last edit in 2014-9-18 21:37:18

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chrismoon89
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 Author| Post time 2014-9-19 02:02:01 | Show all posts

Password issue

I\'m not using online banking so it is impossible to send you a payment screenshot, but I did pay it with my PNC bank Visa card, card number ends with 3455. Can this verify the ownership of my account?;
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 chrismoon89 Last edit in 2014-9-19 02:02:01

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