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Nothing recieved after recharging

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caloon5412
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Post time 2014-9-19 10:31:00 | Show all posts |Read mode
Nothing recieved after recharging Reply:5| View:3686
        First of all here is my info:
        email: caloon5412@gmail.com
        IGN:; DragonHeart
        Server: Hermes S194
        GTarcade

        Earlier today I recharged $20 and never received the diamonds, nor anything else from the recharge.; The payment was processed through Playspan, and the Pay Safe Card;that was used shows the payment as completed.; I sent in a ticket for support, and to no avail, which I wasn\'t expecting a timely response considering what others are going through lately.; However, this is still an issue that needs correcting, and I will most likely lose out on the advanced rewards from the Beach event as a result, the purpose of recharging today was for that event, and to help with CS tycoon....below is the screen shot of the payment confirmed through paysafecard, my account history which has yet to show the payment being made from today, and a screenshot from in the game of my character with 0 diamonds.; If I can help with anything else, please let me know asap, I will get you the info if at all possible.; Thank you

       
       

       
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 caloon5412 Last edit in 2014-9-19 10:31:00

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hokuto
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Post time 2014-9-19 19:53:52 | Show all posts

Nothing recieved after recharging

        Dear player,

        First of all my apologies for the delay in your diamonds delivery, please be informed that often payment providers have a latent period of 4-12 hours before processing the diamond delivery to prevent fraud.

        That being said, we really appreciate the detailed report you made and your transaction screenshots. I\'ve reported your issue and hopefully your diamonds will be delivered to you shortly.

        Thank you again for supporting League of Angel!
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 hokuto Last edit in 2014-9-19 19:53:52

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 Author| Post time 2014-9-19 21:37:13 | Show all posts

Nothing recieved after recharging

       
       
        Here is the screenshots of the receipt from paysafe card and the confirmed payments to playspan.; As of this reply there has been no credit returned or diamonds received, I know that you are trying to help, this is simply an update with;relevant information;to hopefully resolve the matter faster.; Thanks again for your help.;
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 caloon5412 Last edit in 2014-9-19 21:37:13

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 Author| Post time 2014-9-20 01:29:22 | Show all posts

Nothing recieved after recharging

Any updates on the status of this issue?
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 caloon5412 Last edit in 2014-9-20 01:29:22

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 Author| Post time 2014-9-20 02:20:22 | Show all posts

Nothing recieved after recharging

        Issue has been resolved thank you for your time and cooperation forum moderator

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 caloon5412 Last edit in 2014-9-20 02:20:22

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