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Why is it so damn hard to recharge in this game?

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durandaldelaco...
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Post time 2014-9-26 19:25:32 | Show all posts |Read mode
Why is it so damn hard to recharge in this game? Reply:12| View:841

The recharge options just randomly disappear, then reappear, then fixed but they still fail every time, or it fails, works 2 minutes later, then fail for the next 3 days? And it seriously doesn\'t help that the amounts you can recharge are all short of the total recharge reward events, so most of the time, you have to make 2 recharges (40 + 10 for example), and the first one will go through and you can\'t make the 2nd recharge until after the event?; Then you see the single person in entire server with Vienna on the first day, and no one else able to get her until months later? Is that it? It\'s a first only event/server?
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 durandaldelaco... Last edit in 2014-9-26 19:25:32

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 Author| Post time 2014-9-26 19:30:49 | Show all posts

Why is it so damn hard to recharge in this game?

Or maybe I should just be happy the game is trying to make me quit before I spend even more cash on lousy service...
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 durandaldelaco... Last edit in 2014-9-26 19:30:49

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hokuto
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Post time 2014-9-26 19:38:37 | Show all posts

Why is it so damn hard to recharge in this game?

        Dear player,

        This is the Support section for players who are experiencing specific problems in the game and need help.

        If you wish you debate your discontentment, please do so in the General Discussion section of this forum.

        Thank you for your understanding and cooperation.
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 hokuto Last edit in 2014-9-26 19:38:37

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 Author| Post time 2014-9-26 19:49:43 | Show all posts

Why is it so damn hard to recharge in this game?


        Dear mod,
        I have problems recharging. ;I had no problems recharging using WorldPay and UltimatePay before. ;Until a couple of days ago when the WorldPay option disappeared. ;After it was fixed, I was able to recharge in time for the angel treasure chest event. ;6 hours later, when the Angel Exclusive event was launched, I was unable to recharge for that. ;I have been unable to recharge using any of your payment options since then. ;

        I thought I was clear in my first post, but guess not. ;I will make another post in the General Discussions regarding my discontentment. Or not. Too lazy to do it -.-
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 durandaldelaco... Last edit in 2014-9-26 19:49:43

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 Author| Post time 2014-9-26 19:53:28 | Show all posts

Why is it so damn hard to recharge in this game?


        Actually, there have been at least 4 other posts of this nature, and I\'ve been following those, hoping that one of the mods would address those (and indirectly, my own problems.) When it became clear that they were being ignored, I just reposted in a discontented way because it was clear you weren\'t addressing the issue.

        I find it funny that a discontented post is immediately responded to, while actual posts looking for help were ignored for the past half day.
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 durandaldelaco... Last edit in 2014-9-26 19:53:28

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Post time 2014-9-26 20:13:08 | Show all posts

Why is it so damn hard to recharge in this game?

        Dear player,

        We can\'t help you until you do provide us with your IGN and server name as well as appropriate screenshots regarding the error message you are experiencing.

        As for the replies all the moderators reply to all the support requests they can within their allocated duty time. We sincerely apologize if that delay is too long for you.

        Looking forward to your reply with the appropriate information and screenshots.
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 hokuto Last edit in 2014-9-26 20:13:08

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 Author| Post time 2014-9-26 20:19:26 | Show all posts

Why is it so damn hard to recharge in this game?

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 durandaldelaco... Last edit in 2014-9-26 20:19:26

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 Author| Post time 2014-9-26 20:20:06 | Show all posts

Why is it so damn hard to recharge in this game?

S482, IGN Tisa
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 durandaldelaco... Last edit in 2014-9-26 20:20:06

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 Author| Post time 2014-9-26 20:22:14 | Show all posts

Why is it so damn hard to recharge in this game?

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 durandaldelaco... Last edit in 2014-9-26 20:22:14

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Post time 2014-9-26 21:57:57 | Show all posts

Why is it so damn hard to recharge in this game?

        Dear player,

        Thank you for the information and screenshots. Please note that as per your screenshots, it would appear that your credit card was declined either by Cybersource, either by UltimatePay.

        If the problem lies with UlitmatePay, it\'s possible that you reached your quota with them as they have a fairly strange and strict policy in this regard. If the problem lies with Cybersource, I would recommend you to contact them. If you don\'t know how, here\'s a link towards their support service:
        https://support.cybersource.com/cybskb/index?page=content&id=C529

        Meanwhile, I\'ll submit an investigation request regarding your payment issue, however as it is weekend already, I will not receive any feedback before Monday.

        I sincerely hope that your issue gets resolved soon one way or another. Thank you in advance for your patience and cooperation.
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 hokuto Last edit in 2014-9-26 21:57:57

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