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Recharge not working

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kirya
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Post time 2014-9-27 05:31:25 | Show all posts |Read mode
Recharge not working Reply:37| View:2566

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 kirya Last edit in 2014-9-27 05:31:25

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 Author| Post time 2014-9-27 05:37:39 | Show all posts

Recharge not working

and it\'s gone.. will try again
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 kirya Last edit in 2014-9-27 05:37:39

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 Author| Post time 2014-9-27 05:39:56 | Show all posts

Recharge not working

here\'s a cut and paste of the yet unanswered direct support thread. 6:30 hours to reset... clocks running -------------------------------------------------------------------------------------No recharge options are working again21:30Sep 26,2014 So.. I recharge 2000 twice without and issue. Need 1000 more to qualify for angel, and suddenly all the option you offer are failing.. Already checked with the bank, there\'s no fraud block active. The Only one you had that was reliable you got rid of =/ that being trialpay.. Hopefully this is resolved soon, I won\'t recharge $40 again tomorrow to qualify. Server replied 03:20 Sep 27,2014 Your request has been received, and is being reviewed by our support staff. We will aim to answer you within 2 business days. If you want to add supplementary information to your request, please reply within this ticket. No recharge options are working again00:06Sep 27,2014 Hello ? is anyone looking into this? or even read it? Do I need to stop at the bank tonight and file a pair charge backs? No recharge options are working again03:20Sep 27,2014 I have checked, account balances and even called my bank. The accounts open, has money in it and has no fraud alerts on it. First recharge went 100% normal. Second recharge went mostly normal, got billed, got the diamonds, but never got a confirmation email. 3rd plus attempt keeps failing for no reason. To this point I don\'t even know if you guy have read this. I know you have a 2 day notice for support.. But this is a SAME DAY event. Not being able to recharge for the next 1000 diamonds, means I\'m not getting what I\'ve paid for. Which means charge backs for first two recharges will be granted at the bank (I\'ve already explained it to them). So ya might want to say something soon. At least tell me you read it, and what your going do if it\'s not fixed today.. ------------------------------------------------- I\'ll add to that, 2 credit cards and paypal have been tried. All return same Recharge Failed message. None of the three payment attempts are showing denied at the bank/paypal. Kirya S8
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 kirya Last edit in 2014-9-27 05:39:56

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Post time 2014-9-27 07:00:15 | Show all posts

Recharge not working

        Okay, sorry to hear about the problems your having with this. I will have the Devs look into this right away. Please sit tight. I\'ll do my best to resolve this quickly.

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 socrates Last edit in 2014-9-27 07:00:15

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 Author| Post time 2014-9-27 07:08:14 | Show all posts

Recharge not working

Thanks =)
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 kirya Last edit in 2014-9-27 07:08:14

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dusty j. black...
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Post time 2014-9-27 07:18:58 | Show all posts

Recharge not working

        same problem here.. I wanted the 50$ treasure. got 40$ in, then nothing. now I want Mikaela.. but im too scared to try recharging. ultimate pay only allows 1 purchase, and of course u can only do 40$ or 100$ TrialPay was the only one that worked. ive lost out already and now I lose out on purchasing altogether. what is this charge back you speak of?

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 dusty j. black... Last edit in 2014-9-27 07:18:58

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 Author| Post time 2014-9-27 07:34:24 | Show all posts

Recharge not working

Hmm.. didn\'t know about the 1 a day for UltimatePay. I did two with WorldPay, for the 4000 diamonds. No UltimatePay recharges today thou. But neither will let me. PaymentWall is just a joke, it\'s got me blocked. Sent them 2 emails as it says to do over last three weeks.. still blocked. Charge back is a tool banks have to protect their customers when they don\'t get what they\'ve paid for. Think of it as a forced refund, but something you don\'t throw around lightly or try to abuse.
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 kirya Last edit in 2014-9-27 07:34:24

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Post time 2014-9-27 07:39:16 | Show all posts

Recharge not working

worldpay just declines me, payment wall has me blocked also. lol and as for ultimatepay, that\'s all ive been able to do is 1 a day, and if u try again, they stop u for 48 hours. ridiculous.
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 dusty j. black... Last edit in 2014-9-27 07:39:16

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 Author| Post time 2014-9-27 07:41:48 | Show all posts

Recharge not working

Socrates, I just tried yet another CC. That\'s not in my name(my sisters). It has worked in the past, the initial fraud block has been cleared. However, that is failing the same way =( Tried to find a work around but it didn\'t work..
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 kirya Last edit in 2014-9-27 07:41:48

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 Author| Post time 2014-9-27 09:48:01 | Show all posts

Recharge not working

Reply 8# kirya

        just for the record

       
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 kirya Last edit in 2014-9-27 09:48:01

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