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GTArcade stealing diamonds from account

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novaruby26
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Post time 2014-9-29 00:08:20 | Show all posts |Read mode
GTArcade stealing diamonds from account Reply:9| View:1071

So gtarcade has taken to now removing diamonds from my account in 4k increments when i recharge. Obviously now I have stopped recharging or I\'ll just use them all right away if I do. Their reason for this (just now) is that months and months ago when the bugs and such were at their peak i lost around 890 bucks in diamonds due to many in game errors and such. Missing items, not being able to collect in HoC or other events.  Among many other things. I was not going to take the hit anymore (I have spent around 5k plus already ) so i filed with my bank for my money back. Amazingly, gtarcade never responded to my mails all that time ago about these issues so I was forced to go to my bank. I had 12 tickets open lol.  Now apparently they have taken the time to open their eyes and see this. So their response is that I must be cheating and they are sorry I lost progress and items (can i send them screen shots from 4 months ago? lol)  and that they are taking back all the diamonds that i filed a claim for.  I wrote them back and explained in common sense terms that when a person loses something they paid for and gets their money back it is not cheating.  People who do this  are just recouping their funds and losses.  Gtarcade still says that I used the diamonds, and got what i paid for so it is not fair.  How and in what world does this make sense?  I mean, do they not SEE all the complaints here from people about missing diamonds, items, bugs, errors, and even server deletions that cause loss of money and time?  I mean beholder\'s road lost their progress and money spent on the game.  So what if they went to their bank and filed claims?  Is that cheating cause they already used the diamonds?  Right, ok they did use the diamonds; but now their items and progress are gone.  Only difference is that I lost a small portion, they lost everything.  So I guess if you lose everything, gtarcade has proof and wont ask for screen shots.  But i bet if they go and file chargebacks for their whole purchase history it would be another story.  I lost a small portion, so I filed for the porton lost.  Why is it so hard for the mods and devs to see this.  WHY is it ok for them to screw us over and for us to have all these problems by their errors as seen on the forums but NOT ok for us to try to get some proper compensation or recovery of funds?  Right cause we used the diamonds already.  That is all that matters to them. Can anyone think of a better or simpler way I can explain this to them so they understand.  i mean, i am writing to them in english.  I have not made it hard to understand.  How can they not get it.  It is simple modern economics. And in the world I come from, if a person loses money due to a companies errors, they get their money back because even though they used that money/item already it was sent to the fire pit by that companie\'s mistakes.  I am out of ideas on how to make this more black and white to them.  i have tried to message several mods here that i feel are a bit wiser or have more common sense than others but have no response yet or have a response via in game mail but no name attached to it.  Any ideas?  
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 novaruby26 Last edit in 2014-9-29 00:08:20

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acorna
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Post time 2014-9-29 03:19:12 | Show all posts

GTArcade stealing diamonds from account

Hello novaruby! Can you please provide your IGN and Server #, as well as any Screenshots that you can provide (current date, not 4 months ago) as to your Recharges and Diamond Amount. Thank you!
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 acorna Last edit in 2014-9-29 03:19:12

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novaruby26
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 Author| Post time 2014-9-29 09:09:34 | Show all posts

GTArcade stealing diamonds from account


        Reply 1# acorna
        sent you a message with screenshot and info from the date it was taken. you can go into the system data and see when they took out the 4k diamonds on the 18th.
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 novaruby26 Last edit in 2014-9-29 09:09:34

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novaruby26
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 Author| Post time 2014-9-29 15:29:57 | Show all posts

GTArcade stealing diamonds from account

        ok so message wasnt good enough you say lol. here is the payment proof. ;But you guys already know i recharged on this date cause you took my diamonds that same day. ;I still dont think you understand this thread....
       



       

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 novaruby26 Last edit in 2014-9-29 15:29:57

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geocides4ever
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Post time 2014-9-29 16:58:29 | Show all posts

GTArcade stealing diamonds from account

You mean steal, they steal your diamonds from you directly?or did you use it?
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 geocides4ever Last edit in 2014-9-29 16:58:29

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novaruby26
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 Author| Post time 2014-9-29 17:22:36 | Show all posts

GTArcade stealing diamonds from account


No, they go into my account in game Geo.  I see an in game mail that says we have already taken our 4k diamonds out of your account for the claim you filed on this date blah blah lol. Meaning, after I lost the diamonds ORIGINALLY or lost progress in game from bugs and errors, and then went to my bank for help...gtarcade got mad. SO now instead of just saying SORRY WE MESSED UP HERE IS YOUR MONEY/DIAMONDS BACK, they go into my account every time I have diamonds there and take them from me in retaliation.
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 novaruby26 Last edit in 2014-9-29 17:22:36

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tsubasa ozora
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Post time 2014-9-29 22:28:45 | Show all posts

GTArcade stealing diamonds from account

are you trolling here or gtar who is trolling?
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 tsubasa ozora Last edit in 2014-9-29 22:28:45

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 Author| Post time 2014-9-30 09:59:15 | Show all posts

GTArcade stealing diamonds from account

        no srsly not trolling...wtf? lol

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 novaruby26 Last edit in 2014-9-30 09:59:15

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jovee masocol ...
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Post time 2014-10-2 19:38:14 | Show all posts

GTArcade stealing diamonds from account

ahahha it happend to me a couple of times as well
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 jovee masocol ... Last edit in 2014-10-2 19:38:14

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