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Compensation for non-merged servers lockout yesterday

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angelofharlem
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Post time 2017-3-15 02:32:36 | Show all posts |Read mode
Compensation for non-merged servers lockout yest Reply:13| View:1472
IGN trueshot
Server ub3
Platform Kabam

SERVER UB3 WASN'T ON THE SERVER-MERGER LIST AND HASN'T BEEN MERGED!

I logged in5 minutes before the quiz yesterday. Just after quiz the server shut down and stayed down.
No information was posted on the forum. Moderators were too busy to respond to tickets that were raised.
I tried to logon for about 5 hours and it was blocked the whole time. Black screen or {Status:1} message.
Other non-merging servers were also affected. GTA just shut everything down.
So I pretty much only managed to complete quiz yesterday.
My alliance had demonic war scheduled yesterday and I couldn't vote in silver war so I'm now locked out of that. I can 1-hit level 150 bosses so a very big gold loss for me.
Please let me know about my compensation for this.
Please let the players on other non-merged servers know about their compensation for this.




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 angelofharlem Last edit in 2017-3-15 02:32:36

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redsneakers
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Post time 2017-3-15 02:39:23 | Show all posts
Reported and will ask about this. Just for your information, we mods don't have access to Support ticket. We report issue that players post on Forum
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  • hi redsneakers, thanks for responding
    there were dozens of tickets posted on the forum yesterday about the non-merged server lockout issue
    but mods were fire-fighting the server-merger issues
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    2017-3-15 02:43  Reply

 redsneakers Last edit in 2017-3-15 02:39:23

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angelofharlem
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 Author| Post time 2017-3-16 03:26:05 | Show all posts
hi redsneakers
please provide an update
thanks
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 angelofharlem Last edit in 2017-3-16 03:26:05

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nγχ
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Post time 2017-3-16 03:37:01 | Show all posts
just looked on the report sheet... no reply as of yet.

thanks nyx
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 nγχ Last edit in 2017-3-16 03:37:01

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It's time to let natural selection take effect... remove all warning labels and let nature sort the rest out.
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angelofharlem
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 Author| Post time 2017-3-17 03:31:20 | Show all posts
hiya mods, any update on this please.
thanks.
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 angelofharlem Last edit in 2017-3-17 03:31:20

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clairevoyance
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Post time 2017-3-17 12:47:43 | Show all posts
My server was merged last March 13 and we didn't receive any compensation except for that log in thing were you get 100dia for 1st day of merge.
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 clairevoyance Last edit in 2017-3-17 12:47:43

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angelofharlem
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 Author| Post time 2017-3-18 00:47:18 | Show all posts
sadly no response at all from the mods yesterday.
please post an update.
thanks.
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 angelofharlem Last edit in 2017-3-18 00:47:18

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nγχ
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Post time 2017-3-18 01:41:37 | Show all posts
Hi there,

I looked at the report and still no answer. Im assuming at this point there wont be a compensation but will keep pusihing regarding this.

Thanks nyx
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  • Thanks for update Nyx.
    I do hope you offer compensation. Server was out for a day and I also lost demonic war and silver war prizes. That's a very big loss.
    Also stuffed my angel devotion. It's finely balanced and losing a day has bolloxed it up.
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    2017-3-18 02:37  Reply

 nγχ Last edit in 2017-3-18 01:41:37

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It's time to let natural selection take effect... remove all warning labels and let nature sort the rest out.
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angelofharlem
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 Author| Post time 2017-3-21 04:38:56 | Show all posts
hello nyx please provide an update.
players got compensation for 50 loop bug but not for major server outage which happened before that.
does that make any sense?
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 angelofharlem Last edit in 2017-3-21 04:38:56

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redsneakers
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Post time 2017-3-21 05:19:11 | Show all posts
Yes well, my report was not yet looked into, apologies for that, I'll get back to you asap if got any news
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 redsneakers Last edit in 2017-3-21 05:19:11

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