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Trouble tickets

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haywireemt
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Post time 2014-9-30 19:51:51 | Show all posts |Read mode
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I generated two trouble tickets within the past few days that sit with just the computer generated generic message.; Could someone please look into both of these as one of them involved my VIP status and the fact I am losing out on bonuses, as well as the bonus diamonds (possibly resulting in me cancelling my VIP status). I would like to get both resolved as quickly as possible.
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 haywireemt Last edit in 2014-9-30 19:51:51

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ohellyea
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Post time 2014-9-30 22:46:24 | Show all posts

Trouble tickets

good luck with that....they dont care
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 ohellyea Last edit in 2014-9-30 22:46:24

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haywireemt
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 Author| Post time 2014-9-30 23:03:03 | Show all posts

Trouble tickets

It\'s their loss then... they lose out on money.
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 haywireemt Last edit in 2014-9-30 23:03:03

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fyre
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Post time 2014-10-1 02:59:57 | Show all posts

Trouble tickets

i have 3 sitting since aug 15th lol seems they dont care about their paying customers huh;
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 fyre Last edit in 2014-10-1 02:59:57

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socrates
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Post time 2014-10-1 06:27:31 | Show all posts

Trouble tickets

Please try this support section before entering any tickets. We have direct access to the Devs, and we do our very best to help resolve players issues. If you reply back with more detail, an FM will submit this for you. Remember, always include your IGN, and server number when requesting assistance. And any screenshots you can provide help speed up the process.
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 socrates Last edit in 2014-10-1 06:27:31

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 Author| Post time 2014-10-1 07:36:33 | Show all posts

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Reply 4# socrates
        IGN: HaywireEMT
        Server: (S1)Loralei
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 haywireemt Last edit in 2014-10-1 07:36:33

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socrates
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Post time 2014-10-1 07:38:40 | Show all posts

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FM\'s don\'t have access to tickets. I don\'t want to further frustrate you. But I will need to know the details about the problems your having.
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 socrates Last edit in 2014-10-1 07:38:40

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 Author| Post time 2014-10-1 09:15:30 | Show all posts

Trouble tickets

Reply 6# socrates
        My VIP status ended premature for the month, with just days before renewal.; I\'ve lost out on the VIP bonus for a few days now and I do not wish to lose out on the bonus diamonds I get for each month (500). The other ticket is because of an accidental purchase with diamonds, I already have the Fairy Leon, but mistakenly bought the Stone for him thinking it was one of the two newer ones, was just looking to have the stone returned and the 299 diamonds reimbursed if possible.

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 haywireemt Last edit in 2014-10-1 09:15:30

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socrates
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Post time 2014-10-1 10:36:06 | Show all posts

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As far as the accidental purchase goes. We won\'t be able to do anything for that. I can try. But I don\'t think they will refund. As far as your VIP goes, I will submit your info into the Devs and have them look into it.
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 socrates Last edit in 2014-10-1 10:36:06

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 Author| Post time 2014-10-8 00:50:11 | Show all posts

Trouble tickets

Any news yet? It has been over a week now.
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 haywireemt Last edit in 2014-10-8 00:50:11

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