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Remove the useless ticket support system!!!

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ohellyea
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Post time 2014-10-1 00:43:08 | Show all posts |Read mode
Remove the useless ticket support system!!! Reply:3| View:630
The ticket support system is useless
Multiple Polls: ( Maximum 10 choices ), Total 7 Users voted
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 ohellyea Last edit in 2014-10-1 00:43:08

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*alastor*
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Post time 2014-10-1 06:14:07 | Show all posts

Remove the useless ticket support system!!!

        The system is not useless on its own, the person(s) answering the queries are useless.

        Explanation:;

        I have had 2 recent problems with the game, as most feature are badly explained (for a non native english speaker.) In my example, I just married someone in game and to be nice I wanted to buy her a ring using diamonds.

        I accepted her marriage request before buying the ring, which made it so only me have the ring, I contacted the customer service to ask if anything can be done so she get the ring too, and the person who answered my query (his name is Leon) just sounded like he could not bother. Surely they can add an item into someone\'s inventory, but NO they just prefer not to bother.

        Now maybe this is not possible for them to add an item in someone\'s inventory, maybe I am wrong, but what does it take to mention it instead of We can\'t do anything bye.. ?

        Everytime you ask them something that involve an item or involve diamond, they reply to you as if you were attacking their personal finances, which is not a good way of providing customer service.
        In my example, I paid and whatever if I did it right or wrong, it should not matter because I paid, any problem should be explained and dealt with professionaly.;
        The Support service is absolutely shameful, there are so many people looking for a job nowaday, why don\'t you fire these guys and recruit people who will do the work and provide a professionnal service?

        That was my 2 cents.

        PS: I worked for a big company as a Customer/Support service officer before and I never talked to my customers the way your service does.;

        You may want to review they training &/o competences.


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 *alastor* Last edit in 2014-10-1 06:14:07

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blademan
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Post time 2014-10-1 06:40:03 | Show all posts

Remove the useless ticket support system!!!


        Yes. only the persons which do wok there are useless.
        but to say it clear: remove the support staff and get an other.
        So remove.
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 blademan Last edit in 2014-10-1 06:40:03

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