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this1
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Post time 2014-10-1 13:37:46 | Show all posts |Read mode
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I just want to ask if the ticket system in old servers has been abandoned. I sent ticket on my old server on 10th september it is still pending that is for 21 days;though I got the issue resolved but when I started playing on new server and sent a ticket relating some in-game issue I got reply within 1 hour.
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 this1 Last edit in 2014-10-1 13:37:46

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gerbie zombils
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Post time 2014-10-1 22:35:37 | Show all posts

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        Hello player,

        The ticket system has not been abandoned, nor is it any different between old and new servers. Manning, and available help often play into how fast tickets can be resolved.

        For faster resolutions, please try to post your issues in the Support Forum for a Moderator to help get you started. Basic information we require is: IGN, server, platform, a summary of the problem, a screenshot, and a Transaction ID number if applicable.

        Thank you for your support and happy gaming.
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 gerbie zombils Last edit in 2014-10-1 22:35:37

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