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Level 70 + Quest line and support tickets from Facebook app

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raadmegin - ju...
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Post time 2014-10-4 17:04:10 | Show all posts |Read mode
Level 70 + Quest line and support tickets from F Reply:8| View:527
        Raadmegin from Jupiter S40 here,

        So I\'ve had a ticket in with support through the Facebook system now for a little while. but on Jupiter S40, the level 70 + quest line is broken right after the first quest! This has really made it unfair with monopoly as we do not get to do story quests and thus have to spend large amounts of gold in order to truly compete with some of the other players.

        Also it is impossible to track the status of our taickets submitted from the Facebook app support as it groups everyone\'s tickets in the same page and does not allow us to view any more posts even when we click on the button (that does nothing). Can you please fix this so it either only shows each users support tickets or at least allow us to view older tickets to check on their status. I\'ve had an unanswered ticked in regards to a missing 200 gold recharge bonus from the early to mid september that would be nice to know the status of.
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 raadmegin - ju... Last edit in 2014-10-4 17:04:10

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yoshikou
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Post time 2014-10-4 17:06:35 | Show all posts

Level 70 + Quest line and support tickets from Facebook app

It\'s not broken, the level 70+ storylines have not been implemented yet. Also, can you give me the approximate date that you\'ve recharged 200 gold and I can forward it to the staff to check after they come back from vacation.
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 yoshikou Last edit in 2014-10-4 17:06:35

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raadmegin - ju...
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 Author| Post time 2014-10-4 17:40:57 | Show all posts

Level 70 + Quest line and support tickets from Facebook app

it was around this time of the first carnival in september I believe
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 raadmegin - ju... Last edit in 2014-10-4 17:40:57

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raadmegin - ju...
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 Author| Post time 2014-10-4 17:42:17 | Show all posts

Level 70 + Quest line and support tickets from Facebook app


It\'s really frustrating as I submitted a ticket when it happened, yet there\'s no way I can look it up, as the support system when accessing through the Facebook app just lumps everyone together. And you can only see like the last 25 or 30 tickets submitted by the entire user base!
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 raadmegin - ju... Last edit in 2014-10-4 17:42:17

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yoshikou
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Post time 2014-10-5 02:56:37 | Show all posts

Level 70 + Quest line and support tickets from Facebook app

I\'ve left a note for the staff to look at when they come back from vacation. I\'m not really sure about how tickets on FB works since I\'ve rarely used that system.
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 yoshikou Last edit in 2014-10-5 02:56:37

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 Author| Post time 2014-10-5 16:23:35 | Show all posts

Level 70 + Quest line and support tickets from Facebook app

The general impression and fell but the majority of users is that they are ignored and never responded to since we cannot access more than the latest 25 posts there. It\'s a real mess and there\'s no way to sort your own tickets from those of other users.
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 raadmegin - ju... Last edit in 2014-10-5 16:23:35

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massago667
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Post time 2014-10-5 17:51:59 | Show all posts

Level 70 + Quest line and support tickets from Facebook app

        dont worry i ve some tickets here on gtarcade thats not get any reply since weeks..
        so u; r not alone with this problem the ticket support is probably just a black hole..

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 massago667 Last edit in 2014-10-5 17:51:59

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Post time 2014-10-11 18:33:01 | Show all posts

Level 70 + Quest line and support tickets from Facebook app

        I have the same issue, cant complete first 70 quest and cant view ticket either.

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 daniel johnson... Last edit in 2014-10-11 18:33:01

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