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Problems opening a ticket

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robmoore0703
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Post time 2014-10-6 02:21:21 | Show all posts |Read mode
Problems opening a ticket Reply:5| View:359
Have tried numerous time to input a ticket requesting a refund for a 2nd pair of Demon wings I accidently bought. Each time it tells me that the support tickets are only being used for account and payment issues. If a refund request doesn\'t fall into one of those catagories then what does.; Any ideas?
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 robmoore0703 Last edit in 2014-10-6 02:21:21

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jokeisonyou
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Post time 2014-10-6 02:25:07 | Show all posts

Problems opening a ticket

Hello, you can use account issues and state your problem, I am sure a representative will be there to assist you with that problem. Also, leave me your ign and server name/number, I will submit this issue to the devs
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 jokeisonyou Last edit in 2014-10-6 02:25:07

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 Author| Post time 2014-10-6 03:13:38 | Show all posts

Problems opening a ticket

I am on Stolas (465 ) ign is Josia, and as I stated above I tried under both account issues and payment issues and got the same response. Any help would be greatly appreciated.
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 robmoore0703 Last edit in 2014-10-6 03:13:38

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jokeisonyou
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Post time 2014-10-6 03:27:28 | Show all posts

Problems opening a ticket

Noted your ign and server, will handle the details to the devs. Have a good day
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 jokeisonyou Last edit in 2014-10-6 03:27:28

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cif
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Post time 2014-10-8 20:09:41 | Show all posts

Problems opening a ticket

Dear player, we\'ve refunded you 1888 dias and took away the demon wings. Sorry for the delay!
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 cif Last edit in 2014-10-8 20:09:41

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