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Support help tickets still pending

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gutz
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Post time 2014-10-8 05:10:27 | Show all posts |Read mode
Support help tickets still pending Reply:17| View:989
        Posted help ticket on Oct 3rd, for no credit of two submitted payments of $19.99 on Oct 1, 2014. My payment history does not show or reflect having the two payment posted, however my credit card statement shows the merchant accepted the payments. I attached a picture of my statement in my support ticket. Please follow up on the help tickets. It is now going into its 6th day.
        Serve: Buer 489
        Player: Gutz

        Kind regards,
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 gutz Last edit in 2014-10-8 05:10:27

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ceyhanbilal
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Post time 2014-10-8 05:30:10 | Show all posts

Support help tickets still pending

i have same problem to. please help us
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 ceyhanbilal Last edit in 2014-10-8 05:30:10

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player1221
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Post time 2014-10-8 10:24:01 | Show all posts

Support help tickets still pending

Post whatever information you can here in the forums. The junior mods are pretty quick on trying to get you help from super mods to get these things resolved. I don\'t believe the junior mods have access to the support tickets and I have tickets from February that are still unresolved so don\'t expect to get any help there. Bring issues here in the forums. If you don\'t end up getting any assistance take screenshots of your payment page showing no credit for the payment and the confirmation emails showing the payment was in fact made and take them to the payment processor\'s support team and ask for a refund. But give GTA a few days here in the forums to help you out first.
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 player1221 Last edit in 2014-10-8 10:24:01

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gutz
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 Author| Post time 2014-10-9 06:16:58 | Show all posts

Support help tickets still pending

        Thank you player1211.
       
Here is the issue I see with the site. If I log into my GTArcade account, and play under this log in, and I happen to log out, and log back into my second account (with inactive gaming) The recharge sees my second account.
       
This account right now is amersry@gmail.com, however my other account appears when I recharge. See attached picture, where forum name is theguf_s91_relark, but look at upper rigth hand corner, it shows this account I am currently posting in. The payments go to theguf_s91_relark, but do not post into a game, it is in limbo.

        So I need either refund, or someone to transfer the funds shown in theguf_s91_relark account to the amersry69@gmail.com account. Make sense?

        Thank you for your kind advice and support. If it was 10 or 20 bucks, I would nto be sweating this, but this has happened 5x, for $89.
       
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 gutz Last edit in 2014-10-9 06:16:58

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savioursoul
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Post time 2014-10-9 09:22:27 | Show all posts

Support help tickets still pending

I\'ve created a ticket for you, please be patent while we check your account.
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 savioursoul Last edit in 2014-10-9 09:22:27

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savioursoul
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Post time 2014-10-9 09:23:02 | Show all posts

Support help tickets still pending


Reply 1# ceyhanbilal
Dear player, please give us your payment ID so that the super mods can check it for you? The payment ID is usually in your confirmation mail from the payment company.
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 savioursoul Last edit in 2014-10-9 09:23:02

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 Author| Post time 2014-10-10 12:31:33 | Show all posts

Support help tickets still pending

        Thank you. This issue has caused me to lose out on the last L-Joker needed for Hecate in House of cards, and has caused me to lose top 3 in Server Tycoon ending tonight.

        Kind Regards,
        Gutz
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 gutz Last edit in 2014-10-10 12:31:33

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 Author| Post time 2014-10-13 02:42:47 | Show all posts

Support help tickets still pending

BUMP
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 gutz Last edit in 2014-10-13 02:42:47

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jokeisonyou
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Post time 2014-10-13 02:49:52 | Show all posts

Support help tickets still pending

Hello could you provide the payment Id please?
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 jokeisonyou Last edit in 2014-10-13 02:49:52

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 Author| Post time 2014-10-13 05:30:50 | Show all posts

Support help tickets still pending


        can you clarify? The recharge was for GTArcade account amersry69@gmail.com for Server 489 Buer- Account: Gutz
        It went to GTArcade account wramerson3@yahoo.com...there is no active server for this log in.
        The amounts below are sittign in limbo in wramerson3@yahoo.com account and should be applied to amersry69@gmail.com account

        If you look at the payment history for amersry69@gmail.com, you will not see  any of these transactions and these dates.


       
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 gutz Last edit in 2014-10-13 05:30:50

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