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I need help and am unable to submit problem ticket.

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slavexero
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Post time 2017-4-20 06:37:04 | Show all posts |Read mode
I need help and am unable to submit problem tick Reply:27| View:530
Edited by slavexero@hotmail.com at 2017-4-20 06:53

I have a problem I need help with but it is not letting me submit a ticket. What is going on? Every time I try to submit it, it just keeps reloading the page and making it so I can't select the server my character is on.

I had just bought another Unicorn mount on accident from the mall in game when I already own one. Can I get my 2888 diamonds back for the Unicorn Seal I have in my inventory that is unusable? Please help.

Jilliah S1016 Vesta

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 slavexero Last edit in 2017-4-20 06:37:04

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vjuchi3
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Post time 2017-4-21 22:35:11 | Show all posts
You just reported this request yesterday...

=> " Please note that there is a huge backlog and it might take them some time to respond."

Normally it should take at least a few days to get an answer.
Devs also do not work weekends so don't expect an answer in the next few days.
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 vjuchi3 Last edit in 2017-4-21 22:35:11

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madhu - jm
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Post time 2017-4-20 07:08:27 | Show all posts
Hi,

I have forwarded your request to the dev team. They will verify your information and make the decision whether to honor your request or not. Please note that there is a huge backlog and it might take them some time to respond.

Have a nice day.

Madhu - Junior Moderator
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 madhu - jm Last edit in 2017-4-20 07:08:27

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slavexero
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 Author| Post time 2017-4-20 19:10:35 | Show all posts
I still can't submit a problem ticket for this because it's still doing the same thing.
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 slavexero Last edit in 2017-4-20 19:10:35

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iselin
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Post time 2017-4-20 19:53:29 | Show all posts
Hi,
as long has Madhu has reported this you do not need to submit another ticket.
The devs will respond to him and he will update you when he gets a response from them.

Have a nice day
-Iselin
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 iselin Last edit in 2017-4-20 19:53:29

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slavexero
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 Author| Post time 2017-4-21 19:17:41 | Show all posts
I got a feeling I am going to get swept under the rug on this. How long will it be till I can get this problem resolved, any idea?
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 slavexero Last edit in 2017-4-21 19:17:41

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heroraize3
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Post time 2017-4-21 22:43:35 | Show all posts
if your going to take his unicorn back and give his diamond, can you also take the mystic armament that he get from 1st anniversary! his doing some fraudulent act! and need to be punish!
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  • I did not get a mythic armament from the anniversary event so no fraud going on here. I just ended up buying the second Unicorn on accident is all.
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    2017-4-21 22:46  Reply

 heroraize3 Last edit in 2017-4-21 22:43:35

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slavexero
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 Author| Post time 2017-4-21 22:48:15 | Show all posts
Honestly if I did get a mythic armament I probably wouldn't care about the 2888 diamonds I lost.
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 slavexero Last edit in 2017-4-21 22:48:15

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madhu - jm
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Post time 2017-4-22 06:46:36 | Show all posts
Hi,

There is currently a huge backlog of the issues and it may take some time for the dev team to respond. Please note that I have provided your information to the dev team. You will not be swept under the rug. But the decision to honor your request or not will be up to the dev team. Please be patient. I will update you once I get a response from them.

Madhu - Junior Moderator
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 madhu - jm Last edit in 2017-4-22 06:46:36

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slavexero
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 Author| Post time 2017-4-24 19:02:14 | Show all posts
Thanks again Madhu, Hopefully I can get some help since the weekend is over and the devs are back at work. I would really like to get this resolved before the next slot machine type event because I need the diamonds to buy spin attempts to hopefully earn a costume piece I have my heart set on.
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 slavexero Last edit in 2017-4-24 19:02:14

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