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Recover my Char was suspensioned

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roynata.loe
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Post time 2017-4-20 20:51:42 | Show all posts |Read mode
Recover my Char was suspensioned Reply:6| View:346
Dear GM,
My account was suspensioned just today coz detected as refunder.
Hope u can recover my account coz i did not doing it, i use my own CC and my phone billing to recharge step by step until i get high BR even not the strongest one. Pls fix it ASAP since 38 guild members are waiting, and i already not meet them whole day.
You can keep an eyes on my char to monitoring my recharging record in the future, and i will totaly agree to be banned if you find something wrong.

ID 43821040
Server HKT 271

I also attached some screen shot from my CC payment for your references, hopefully tomorrow already recover to join cross server championship.

Regards,
Your loyal player



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 roynata.loe Last edit in 2017-4-20 20:51:42

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10506517713449...
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Post time 2017-4-20 21:58:41 | Show all posts
what is your vip level my friend
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 10506517713449... Last edit in 2017-4-20 21:58:41

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roynata.loe
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 Author| Post time 2017-4-21 08:39:56 | Show all posts
V13 mate... come on GM... follow up this issue
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 roynata.loe Last edit in 2017-4-21 08:39:56

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grim exodus.
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Post time 2017-4-21 09:34:10 | Show all posts
43821040       
HKT-271       
Done       
2017/4/18
Refund
Ban       
C       
GPA.3374-0803-8733-20633
GPA.3388-8440-8536-30628
GPA.3301-1135-4012-31471

looks like you were caught refunding according to the blacklist
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 grim exodus. Last edit in 2017-4-21 09:34:10

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-bert-
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Post time 2017-4-21 22:41:13 | Show all posts
As stated by @grim you Refund with the Following GPA below.
GPA.3374-0803-8733-20633
GPA.3388-8440-8536-30628
GPA.3301-1135-4012-31471

You can check the result of investigation on the link below.
https://docs.google.com/spreadsh ... ZAdSM7-Y/edit#gid=0

The result of your investigation is in Number "786"

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 -bert- Last edit in 2017-4-21 22:41:13

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roynata.loe
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 Author| Post time 2017-4-21 22:48:50 | Show all posts
How can i proof that im not refunder? I spent a lot of money in this game!! I need my char back
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 roynata.loe Last edit in 2017-4-21 22:48:50

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-bert-
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Post time 2017-4-21 22:53:03 | Show all posts
Our investigation is clear. We've check your GPA transaction and  found out that you refund so there is no reason to solve your issue.

I would suggest to send your issue in our Support then provide details.

Note: This thread will be close to avoid spam.

Thanks.
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 -bert- Last edit in 2017-4-21 22:53:03

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