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contact support for recharge

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abwcxvtxrxgn7a...
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Post time 2017-4-21 04:15:32 | Show all posts |Read mode
contact support for recharge Reply:5| View:243
Edited by abwcxvtxrxgn7arj@facebook.com at 2017-4-21 04:36

okay.   I was a new player.  I didnt know the vip subscrib. wasn't valid anymore but ya'll sure took my money through my facebook.  For two months.  with no vip.   I got my card to reverse the charges when i found out that the vip subscrib was inactive and players were advised to use diamonds instead.

now when i try to recharge I get a "contact support " message and am unable to make a purchase.

I have sent in 4 tickets on this subject before i complained on the facebook page.
the facebook page said 'oh btw.. the ticket page doesnt work' and sent me to the forums. ( another nice notification to noob players)
this is the second thread on the forums now and i would really appreciate someone pretending they're gonna look into my issue.

sphinx
citadel of doom 1373
gtaracade



when i select recharge... this is what shows on my screen
Suspension of Payment

Payment reversals have been requested from your account transactions.
Please contact us within 48 hours in order to avoid having your account blocked for security reasons.


  • Q.I didn’t initiate any chargebacks. What should I do?
  • A.We suggest you contact your credit card issuing bank or the payment method you use to figure this out and reverse the chargeback. After that, please submit a ticket to us, providing the following info: your GTArcade account, Character name, Server, and the related ransaction ID. We will contact you within 24 hours.
  • Q.I w



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 abwcxvtxrxgn7a... Last edit in 2017-4-21 04:15:32

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rubeolefm
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Post time 2017-4-21 04:24:24 | Show all posts
Hello sphinx
I will ask what's wrong with your recharge - if you can send me a Screen capture, that would be helpful.
Can you let me know if you did a chargeback (i.e. open a dispute in FB)? That might be the reason why...

Anyway, I will keep you updated in this thread as soon as possible.
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 rubeolefm Last edit in 2017-4-21 04:24:24

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abwcxvtxrxgn7a...
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 Author| Post time 2017-4-21 04:48:55 | Show all posts
Edited by abwcxvtxrxgn7arj@facebook.com at 2018-7-1 15:52

You contacted Facebook: Get Facebook Payments Support

CLOSEDCase
Paid to
League of Angels
Completed
Date purchased
March


$6.99

Total
$6.99
Payment ID
1

Paid with PayPal
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 abwcxvtxrxgn7a... Last edit in 2017-4-21 04:48:55

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silver zero
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Post time 2017-4-21 22:11:33 | Show all posts
Hey sphinx, Rubeole has reported your issue and it should be sorted out now so you should be able to recharge again
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 silver zero Last edit in 2017-4-21 22:11:33

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abwcxvtxrxgn7a...
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 Author| Post time 2017-4-23 05:51:19 | Show all posts
THANK YOU SOOOOOO MUCH!!!!!!    MUCH LOVE TO YOU FOR FIXING MY ISSUE!!!!!   
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  • rubeolefm 

    Sr. Player Moderator

    Good, good :-) Don't chargeback again, better head in here and report, so things will be sorted out smoothly
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 abwcxvtxrxgn7a... Last edit in 2017-4-23 05:51:19

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silver zero
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Post time 2017-4-23 20:19:50 | Show all posts
Haha I'll let Ruboele know you got it sorted out and are a "happy chappy" once more
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 silver zero Last edit in 2017-4-23 20:19:50

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