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Topaz & 1st Aniversary

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serinahart
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Last Visited 2019-03-15
Post time 2017-4-21 06:44:06 | Show all posts |Read mode
Topaz & 1st Aniversary Reply:1| View:161
Edited by serinahart at 2017-4-21 06:53

Hello,
I purchased 4000 topaz and then purchased the Sakura Body. The The topaz disappeared, but I never got the clothing. Can I get a refund either of the topaz or the money I spent? I bought more and it worked so I have the clothing, but paid 2x times for it.
My ingame name is SerinaHart on S1076-Lamech-EST

My payment history:
TimeGameServerPurchasePriceOrder numberMethod
2017-04-19
LoA II
S1076-Lamech-EST
4000 Topaz
99.99
149264941489044
Adyen
2017-04-19
LoA II
S1076-Lamech-EST
4000 Topaz
99.99
149264172388165
Adyen
2017-04-17
LoA II
S1076-Lamech-EST
2000 Topaz
49.99
149248244121609
Adyen
2017-04-17
LoA II
S1076-Lamech-EST
2000 Topaz
49.99
149248121915769
Adyen
2017-04-14
LoA II
S1076-Lamech-EST
400 Topaz
9.99
149220988766991
Adyen



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 serinahart Last edit in 2017-4-21 06:44:06

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madhu - jm
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Post time 2017-4-21 07:06:31 | Show all posts
Hi,

Can you check if you bought the Wings instead of the Suit? They are both sold separately for 4000 topaz each.
If not, can you provide some screenshots of your clothing and inventory, and I will forward your request to the dev team?

Madhu - Junior Moderator
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 madhu - jm Last edit in 2017-4-21 07:06:31

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