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Recharge delay issue

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lan fear
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Post time 2017-4-21 20:19:59 | Show all posts |Read mode
Recharge delay issue Reply:2| View:281
I recharged twice, each on for 4k diamonds on April 20.  Both recharges were successful.  The first recharge went through right away...but the second one did not.  I missed out on the reward for "Single recharge 4k diamonds (second time)"...this is the reason why I did the recharge.  Upon reset, the second recharge went through.  I did not get the Precious Pro reward that I was going for.
I have attached the receipts for my recharges and the time stamp will show that I did do my two recharges during the time of the Precious Pro event.

Thank-you for looking at my post moderators...your work for us plays is always appreciated

Lan fear
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 lan fear Last edit in 2017-4-21 20:19:59

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silver zero
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Post time 2017-4-21 22:36:19 | Show all posts
Ok Lan fear, will report your issue that you werent able to collect the other rewards in HE, please be more careful next time and remember that recharges sometimes are delayed by a bit, so the sooner the safer.
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 silver zero Last edit in 2017-4-21 22:36:19

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Required Info: IGN, Server, Platform, Screen Shots & *Transaction ID's for Recharges* Comp Conditions
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lan fear
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 Author| Post time 2017-4-22 06:47:44 | Show all posts
Silver zero,

Thank-you for reporting my issue, I appreciate your help.
I understand your comment about recharge timing, but I respectful disagree that it falls on me, the paying player, if there is a recharge issue.  GTA needs to hold WorldPay accountable for recharge problems.  The company web site states that “GTarcade is a leading game platform dedicated to bringing high-quality browser and mobile games to players around the world” and “GTarcade continues to raise the standard in what people should expect from free-to-play games”. I feel that GTA needs to stand behind these claims by providing a reliable and trusted recharge system and when that system fails, they should make it right for customers who are negatively affected.
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 lan fear Last edit in 2017-4-22 06:47:44

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