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Forgot to claim 5000 diamonds total recharge reward

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AbwU8YGLkbXi04...
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Post time 2017-4-23 09:36:56 | Show all posts |Read mode
Forgot to claim 5000 diamonds total recharge rew Reply:5| View:491
Edited by heyhihello at 2017-5-7 01:45

Problem is solved.
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 AbwU8YGLkbXi04... Last edit in 2017-4-23 09:36:56

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~deathcrown~
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Post time 2017-4-23 15:20:37 | Show all posts
Dear player, thank you for providing us with complete information. As for right now, we want you to be patient, we'll ask the CS team about this matter.

Best regards, Deathcrown
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 ~deathcrown~ Last edit in 2017-4-23 15:20:37

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1steight
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Post time 2017-4-23 10:32:16 | Show all posts
Im sorry to hear that buddy. But what i know if u didnt collected any rewards including event rewards at the time designated. It will be lost. But i hope DEV or GM or MOD can help u with this. Thats really sucks. Sorry again
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 1steight Last edit in 2017-4-23 10:32:16

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heyhihello
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Post time 2017-4-24 21:59:34 | Show all posts
Hi deathcrown, thanks for the prompt response. When can I expect a resolution or answer?
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 heyhihello Last edit in 2017-4-24 21:59:34

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~deathcrown~
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Post time 2017-4-25 10:07:42 | Show all posts
Dear player, our CS team is currently investigating your issue. In the meantime, we'll appreciate your patience. We'll keep you updated through this thread.

Best regards, Deathcrown
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 ~deathcrown~ Last edit in 2017-4-25 10:07:42

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~deathcrown~
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Post time 2017-4-25 15:47:59 | Show all posts
Dear Player, we've got the answer for your issue. Please notice that the duration time of the recharge reward is pretty clear. We sadly can't compensate that, in this case. Please make sure to recharge and grab the recharge reward in time, to avoid such a issue.

Best regards, Deathcrown
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 ~deathcrown~ Last edit in 2017-4-25 15:47:59

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