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recharging issue

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theunknown
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Post time 2017-4-23 21:18:41 | Show all posts |Read mode
recharging issue Reply:8| View:311
Edited by theunknown@facebook.com at 2017-4-23 22:51

dear GM\DEV:


as stated in the subject a while ago i recharge a 4k dias..but i did not get the diamonds, i did top up today (april 23,2017)because of the single rechagre reward..i hope i can get it as soon as possible the 4k dias and the single recharge reward. thanks and more power..by the way i had the attached file of the receipt. Im on server: HKT-271..and my ID: 63921040






heres todays reward for the single recharge



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 theunknown Last edit in 2017-4-23 21:18:41

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~deathcrown~
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Post time 2017-4-23 23:02:38 | Show all posts
Dear player, we are sorry for the inconvenience. Please send a ticket to our In-Game Support at Settings -> Support with providing the following information : ID Number, Server, IGN, Timestamp, order recipte/ GPA Number, Recharged amount. We hope you'll get your diamonds as soon as possible.

Best regards, Deathcrown
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 ~deathcrown~ Last edit in 2017-4-23 23:02:38

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theunknown
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 Author| Post time 2017-4-24 06:03:32 | Show all posts
ive tried it ur ticketing support system but somehow when i click submit, it wont submit..thats why i post here.
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 theunknown Last edit in 2017-4-24 06:03:32

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saliento
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Post time 2017-4-24 06:43:15 | Show all posts
Forget. In support of work only bots)))
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 saliento Last edit in 2017-4-24 06:43:15

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 Author| Post time 2017-4-25 10:12:34 | Show all posts
still no updates?
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 theunknown Last edit in 2017-4-25 10:12:34

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~deathcrown~
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Post time 2017-4-25 14:05:53 | Show all posts
Dear player, please try this one, https://support.gtarcade.com/search?gid=182. Do not forget to provide us with the following information : ID Number, Server, IGN, Timestamp, order recipte/ GPA Number, Recharged amount. We hope you'll get your diamonds as soon as possible.

Best regards, Deathcrown
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 ~deathcrown~ Last edit in 2017-4-25 14:05:53

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 Author| Post time 2017-4-25 16:33:02 | Show all posts
Edited by theunknown@facebook.com at 2017-4-25 16:35

hi death, thank you for the reply but i think you didnt read my message i told you,somehow theres a problem in your ticket system..whenever i click submit,theres nothing happening. thats why im posting here to ask for help, cant you forward it to someone incharge about this recharging issue?
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 theunknown Last edit in 2017-4-25 16:33:02

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Post time 2017-4-26 09:09:34 | Show all posts
Edited by ~deathcrown~ at 2017-4-26 09:11

Dear player, we're sorry for the misunderstanding, we suggested you to make a ticket through the link because we thought the problem happen when you use our In-Game Support. We'll try to do our best to help you with the issue. We'll keep you updated through this thread.  In the meantime, we'll appreciate your patience. Two questions, did you ever try to use our In-Game Support? Do you experience the same problem too there?

Best regards, Deathcrown
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 ~deathcrown~ Last edit in 2017-4-26 09:09:34

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Post time 2017-4-26 15:54:48 | Show all posts
Dear player, we've sent a compensation for your issue. ^^

Best regards, Deathcrown
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 ~deathcrown~ Last edit in 2017-4-26 15:54:48

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