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CIF PLS READ!! still no resolution to my missing 4k diamonds

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novaruby26
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Post time 2014-10-8 20:48:12 | Show all posts |Read mode
CIF PLS READ!! still no resolution to my missing Reply:12| View:1398

So yea, if the super mods are on vacation still why are they posting to other threads to help people with new issues when my 4k diamonds issue is still a month in the making. I have bent over backwards to do as the mods asked me many times and bring my issues to them first and not to my bank when i have an issue that costs me money. They said they would reply promptly if I did so.  Well guess what.  I opened 5 tickets over this and got some moronic replies that made no sense till Super Cif responded to me and was working on it with me because SHE makes sense. We all love Cif. Anyway, now I have tons of messages out there and no reply. So if the mods are not back why do i see them posting in forum threads. Nothing for like 2 weeks now about my case and update.   AND... I wont even open up a new can of worms in this same thread about the huge loss of money the cashers on my server are facing now with the data base error bug. It is preventing us from getting rank in tycoon but i guess that can WAIT TILL AFTER TYCOON IS OVER....am I right? Sigh.  Galadriul Thornwalls S101
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 novaruby26 Last edit in 2014-10-8 20:48:12

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Post time 2014-10-8 22:47:24 | Show all posts

CIF PLS READ!! still no resolution to my missing 4k diamonds


        Dear player, thanks for your support in our game. I\'ve communicated with our team. The issue here is, we believe that you\'ve already gotten your money of all the charge, so as return, we have to take back our merchandise, in LoA, it\'s diamond. We are very sorry that our customer service and the in-game experience failed to meet your satisfaction, but still this is part of our procedure. Please understand. Here is our Terms of Service: http://www.gtarcade.com/terms.html
        In fact, 4k diamonds are only part of the refund. We decided not to ban your game account for now cuz we are grateful for your support all this time. We sincerely hope that you can cancel the refund request or make up for the rest refund to close this issue. If you are confronted with any problem in the game, please do contact us and we can work them out together.
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 cif Last edit in 2014-10-8 22:47:24

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 Author| Post time 2014-10-9 08:46:25 | Show all posts

CIF PLS READ!! still no resolution to my missing 4k diamonds


I will let this current ticket slide this once as I can see no one will be able to understand what im saying I think.  I got my 800 bucks back yes from that time because I LOST my money when I lost diamonds from in game errors. I was then squared away with you guys when i got my money back.  We were on even ground because i lost money from a bug then was able to recoup my loss with my claim.  The diamonds I used did not GO ANYWHERE OR TO ANY GOOD USE IN GAME because i lost the progress I made when I used them from the bugs.  By them taking my diamonds out of my account after to get back the merchandise it was counter productive since gtarcade got their merchandise back when I wasnt able to get what I paid for when using the diamonds originally.  I know you say they wont give me my 4k diamonds back now, but I would at least like a logical explanation as to what you think I was able to spend the diamonds on that I bought AND THEN what i was able to KEEP from spending them after the bugs and errors made me lose the progress? Please answer that and I will be silent about this.
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 novaruby26 Last edit in 2014-10-9 08:46:25

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Post time 2014-10-9 09:06:06 | Show all posts

CIF PLS READ!! still no resolution to my missing 4k diamonds

        she was very clear ..they took them back because you requested a refund! they were nice enough not to ban you!

        Even though you think it was fait to request a refund bcs of a glitch does not go with any of their policies... you should have been banned.
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 angiemelanson Last edit in 2014-10-9 09:06:06

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blazing star
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Post time 2014-10-9 12:45:05 | Show all posts

CIF PLS READ!! still no resolution to my missing 4k diamonds

So, instead of 1st asking for them to look into why your Diamonds disappeared, and see if they could Fix it, you Requested a Refund for the Loss of Diamonds. I understand that. But now, it will be hard to prove that anything had disappeared depending on however long ago this may have been, so they are retreiving back the what is owed to them from the Refund. Had you asked for the missing Diamonds to be Investigated when it happened, this whole issue could have been avoided...
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 blazing star Last edit in 2014-10-9 12:45:05

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Post time 2014-10-9 13:05:07 | Show all posts

CIF PLS READ!! still no resolution to my missing 4k diamonds

        Reply 2# novaruby26
        Dear player, we are sorry for the inconvenience you have experienced. However, as long as you asked for refund, you went into our refund procedure. That is what I mentioned above. Please understand.
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 cif Last edit in 2014-10-9 13:05:07

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 Author| Post time 2014-10-9 16:13:04 | Show all posts

CIF PLS READ!! still no resolution to my missing 4k diamonds

ok i understand where you are coming from Cif. ;I understand your point and view. ;THanks for taking the time to help me.;
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 novaruby26 Last edit in 2014-10-9 16:13:04

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 Author| Post time 2014-10-9 16:14:08 | Show all posts

CIF PLS READ!! still no resolution to my missing 4k diamonds

Reply 4# blazing star
Blazing, ;i sent out tickets for ;4 months. ;This all occured originally ;5 months ago. Please do not assume next time. ;;
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 novaruby26 Last edit in 2014-10-9 16:14:08

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 Author| Post time 2014-10-9 16:22:02 | Show all posts

CIF PLS READ!! still no resolution to my missing 4k diamonds

Reply 3# angiemelanson
So when beholders road lost their items and progress even though they lost all and not a small portion as I did with my server\'s issue, they should have been banned too if they had asked for their money back from their banks if nothing was done for months by gta? ;That was my original point 4 months ago when this all started. But im not getting anywhere with all this so I guess it is time to let it go right lol?
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 novaruby26 Last edit in 2014-10-9 16:22:02

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Post time 2014-10-9 23:08:32 | Show all posts

CIF PLS READ!! still no resolution to my missing 4k diamonds

Nova, you sent in 4 Tickets, but from what I\'ve been reading in the Forums, is that the Forum Mods don\'t do the Tickets, and those are handled by others. So did you Post anything about it in the Forums at all???
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 blazing star Last edit in 2014-10-9 23:08:32

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