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Im using same gmail in my lod account but when I log in game my character lost21

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matinao kennja...
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Post time 2017-4-24 19:40:21 | Show all posts |Read mode
Im using same gmail in my lod account but when I Reply:7| View:441
Edited by matinao kennjames at 2017-4-25 09:35

my character is lost
im using my gmail
matinaokenn123@gmail.com
server:EU-92
character: Berserker
lvl:89
name:kenjie
id:21770507
BR:around 11.8m
it happens when I played last night
its all okay suddenly I felt tired so I go to sleep
when I woke up around 5am my account has been logout so I log it back in its gmail account so I log it in when it log in my character is lost and the character is deffrent but same server EU I did not do anything that can change my account to a deff
erent character s help me I want to play I have a quest to do I need my character back thank you pls reply
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 matinao kennja... Last edit in 2017-4-24 19:40:21

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11464210509011...
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Post time 2017-4-24 21:38:57 | Show all posts
Edited by 114642105090111044870@google.com at 2017-4-25 07:59

Same here, using gmail account and lost my character.

Server: hkt 168
Level : 90
Ign name: redmoonclass: sorceress
ID: 46010476
ACHV: 955
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 11464210509011... Last edit in 2017-4-24 21:38:57

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~deathcrown~
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Post time 2017-4-24 20:43:43 | Show all posts
Dear player, did you by any chance ever took a screenshot of your character? To investigate this, our CS team need the Id number of your lost character.

Best regards, Deathcrown
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  • Saya tidak tau id karakter saya karena saya tidak pernah saya screenshoot


    Nick: Tomy Stifler
    Diamond: sekitar 6000
    Bladedancer
    Server EST 154
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    2017-4-24 20:55  Reply
  • Revisi:
    Nick: TomyStifler
    Karakter: bladedancer
    BR: 7,5m
    Diamond: 6000
    Server EST 154

    Mohon Admin LOD saya kehilangan akun saya saat login semalam pukul 03.00

    Kirimkan feedbacknya ke tomywijaya10@gmail.com
    Tolong admin saat ini ada event group buy saya jadi tidak bisa bermain kembali
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    2017-4-24 21:09  Reply
  • ign name: redmoon
    id:46010476
    class: sorceress
    server: hkt 168
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    2017-4-25 08:14  Reply

 ~deathcrown~ Last edit in 2017-4-24 20:43:43

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10427980022230...
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Post time 2017-4-24 20:42:43 | Show all posts
Saya juga kehilangan akun saya setelah semalam jam 1 dan saya login kembali jam 3 malam mendadak saya tidak bisa login kembali menggunakan akun gmail saya

Server gmail: tomywijaya10@gmail.com
Karakter: bladedancer
Level: 85
Nama: Tomy Stifler
BR sekitar: 7, 5m
Server: EST 154

Mohon dibantu admin LOD apa yang sebenarnya terjadi
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 10427980022230... Last edit in 2017-4-24 20:42:43

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matinao kennja...
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 Author| Post time 2017-4-25 07:43:37 | Show all posts

kenjie my character that is lost

Edited by matinao kennjames at 2017-4-25 08:10

no admin I did not take any screen shots on my char but I have a picture I took in my facebook account

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 matinao kennja... Last edit in 2017-4-25 07:43:37

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~deathcrown~
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Post time 2017-4-25 13:21:55 | Show all posts
Dear player, without the ID number, it is difficult for us to track it down. We're sorry for this. We suggest you to do the following steps: create a new character as a guest, click on switch account from the guest character, then login again to the game using your google account. These steps usually work.

Best regards, Deathcrown
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 ~deathcrown~ Last edit in 2017-4-25 13:21:55

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matinao kennja...
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 Author| Post time 2017-4-25 17:06:43 | Show all posts
admin I allready input my id number
id:21770507
character:berserker
lvl:89
name:kenjie
Server:EU-92
Br:11.8m +
thanx hope I can have it back its been todays now sad I cant do quest to get free diamonds
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 matinao kennja... Last edit in 2017-4-25 17:06:43

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~deathcrown~
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Post time 2017-4-26 09:21:59 | Show all posts
Dear player, we're sorry to hear about this. If you done all the steps above and you still cannot find your character. Please try this. Send a email to lodsupport@gtarcade.com with all the following info:
(1) A brief description of your issue (please make sure you state if you are guest account player/if you linked your game progress/Have you delete the game?)
(2) Lost account ID (the numbers) and your IGN (in game nickname under your Avatar)
(3) Lost account server number
(4) Lost account level
(5) Lost account VIP level
(6) Lost account Diamond amount
(7) Lost account Nobility rank
(8) Lost account Guild name
(9) An email address that has not been registered to any GTArcade games before (If we find your lost account and verify your authenticity, it will be moved to this account)
We hope you'll retrieve your character soon

Best regards, Deathcrown
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 ~deathcrown~ Last edit in 2017-4-26 09:21:59

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