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xerdge
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Post time 2014-10-8 21:49:20 | Show all posts |Read mode
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        Trying to recharge via. Paypal and continuously get messages telling me the payment has been rejected. I have the funds...

        IGN: Xerdge;
        Agares (497) PST
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 xerdge Last edit in 2014-10-8 21:49:20

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xerdge
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 Author| Post time 2014-10-9 18:19:52 | Show all posts

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Still cannot...
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 xerdge Last edit in 2014-10-9 18:19:52

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johnnyp00d
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Post time 2014-10-9 18:29:17 | Show all posts

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        This issue is also effecting me, i checked my balance on my card with my bank there is enough there for my required recharge, as a result i cannot get the next level of rewards for tycoon/ djinni\'s market, very annoying. Luckily i can still get quailfication rewards for tycoon. This issue coupled with my other issue concerning october evnt have n]made me a very disappionted PAYING customer of yours, come on guys get your act together for me please. Yours in good faith Jaque server : s87- trizzot ( HKT ).

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 johnnyp00d Last edit in 2014-10-9 18:29:17

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xerdge
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 Author| Post time 2014-10-9 18:35:30 | Show all posts

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Yea, very annoying knowing I\'m going to lose event rewards due to this issue...
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 xerdge Last edit in 2014-10-9 18:35:30

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johnnyp00d
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Post time 2014-10-9 19:34:39 | Show all posts

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        We got a support team member on this? and for once it is not FB in general being painful as the issue sepcifically relates here ( my other games recharge fine ).


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 johnnyp00d Last edit in 2014-10-9 19:34:39

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xerdge
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 Author| Post time 2014-10-9 19:34:57 | Show all posts

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It would be nice..
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 xerdge Last edit in 2014-10-9 19:34:57

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johnnyp00d
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Post time 2014-10-9 19:36:43 | Show all posts

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        Did you put in a support ticket, relating to this issue? cause i did so at least we can say they were told.

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 johnnyp00d Last edit in 2014-10-9 19:36:43

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acorna
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Post time 2014-10-10 02:32:58 | Show all posts

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Hello xerdge and johnny! We will Submit the Issue. In the meantime, have you tried using a 2nd Payment Option (Payment Wall, World Pay, Ultimate Pay) to see if it will go through using another Payment Provider?
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 acorna Last edit in 2014-10-10 02:32:58

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wayne behave k...
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Post time 2014-10-10 03:47:52 | Show all posts

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        HELP!! I need to recharge with PayPal but now I cant recharge, not even direct with my card < Sad face
        I am 3000 points off third place overall, please let me recharge

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 wayne behave k... Last edit in 2014-10-10 03:47:52

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lgcjosh
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Post time 2014-10-10 08:17:25 | Show all posts

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        Hi xerdge,

        This is mostly likely caused by exceeding your purchase quota. The paypal payment option has a limit to how many purchases you can make in a given time. (Although im not sure of the exact numbers) This is probably the reasoning. Try using a different payment option and see if that resolves your problem.
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 lgcjosh Last edit in 2014-10-10 08:17:25

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