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recharge, no diamond

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mink_arun
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Post time 2014-10-11 11:40:44 | Show all posts |Read mode
recharge, no diamond Reply:10| View:783
        i recharge 4k diamonds, but doesn\'t get any diamond, when i check payment history and confirmation in e-mail, there is nothing at all. However, when i check my bank account, the recharge went through. Please clarify whether it succeed or not or do i have to call my bank to cancel the one you fail?

        ign: minkarun
        server: nibelung s37
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 mink_arun Last edit in 2014-10-11 11:40:44

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mink_arun
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 Author| Post time 2014-10-11 14:06:48 | Show all posts

recharge, no diamond

        i got a reply from submitted ticket that there was no history of payment and ask me to contact bank. So I recharge again with also give me the same problem. My 3rd time was succeeded though. However, this double charge me 39.99$ twice which i was told by in the ticket that there is no history of payment and confirmation. Also, in the payment confirmation page, it\'s also said the payment was considered rejected due to payment risk management if it isn\'t complete in 10 minutes.; I leave benefit and recharge package from 2 double charge untouched, so please take back and void the transaction. And I\'m going to contact my bank to void the transaction as well.

        Thanks.
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 mink_arun Last edit in 2014-10-11 14:06:48

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ta Đã trở lại...
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Post time 2014-10-11 14:50:30 | Show all posts

recharge, no diamond

        IGN : AssassinJack;
        sever: US West Malphas(461)-PST
recharge : Paymentwall ; ; submit VTCPay : Telco Card
ID recharge: Facebook kinh9_kinh9_99@yahoo.com
and set mail fail. I can not install mail for your account.
        if diamonds have moved me, then please move my account to play through the facebook link, because I do not play through GTArcade.
        Here is a picture of me when recharging, hope you resolve to his early early daric diamond purchase. thanks you.
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 ta Đã trở lại... Last edit in 2014-10-11 14:50:30

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neuro
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Post time 2014-10-11 21:51:05 | Show all posts

recharge, no diamond

                                      i got a reply from submitted ticket that there was no history of payment and ask me to contact bank. So I recharge again with also give me the same problem. My 3rd time was succeeded though. However, this double charge me 39.99$ twice which i was told by in the ticket that there is no history of payment and confirmation. Also, in the payment confirmation page, it\'s also said the payment was considered rejected due to payment risk management if it isn\'t complete in 10 minutes.; I leave benefit and recharge package from 2 double charge untouched, so please take back and void the transaction. And I\'m going to contact my bank to void the transaction as well.       
       
                        Thanks.       
    mink_arun posted on 2014-10-11 01:06:48     


        Dear minkarun

        To process your issue, our dev team need to know payment ID of your first two recharge. Could you please check your email once again for the recharge confirmation? Since the confirmation is being sent automatically after the fund in player account being deducted.

        We\'ll be waiting for your update soon. Thanks for support
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 neuro Last edit in 2014-10-11 21:51:05

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neuro
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Post time 2014-10-11 21:54:57 | Show all posts

recharge, no diamond

                                      IGN : AssassinJack;        
                        sever: US West Malphas(461)-PST
recharge : Paymentwall ; ; submit VTCPay : Telco Card
ID recharge: Facebook kinh9_kinh9_99@yahoo.com
and set mail fail. I can not install mail for your account.       
                        if diamonds have moved me, then please move my account to play through the facebook link, because I do not play through GTArcade.       
                        Here is a picture of me when recharging, hope you resolve to his early early daric diamond purchase. thanks you.       
    ta Đã trở lại posted on 2014-10-11 01:50:30     


        Dear jack

        First of all, we\'d recommend you not to hijack other people thread since my colleagues could miss proceeding with your issue. It\'d be best if you create a separate new thread for recharge problem since it\'s a personal problem, not collective problem.

        Our dev team found out that instead of recharging through FB, it seems that you recharge through GTArcade platform even though you\'re Facebook player. We\'ve already transferred the diamond to your facebook account.

        Please keep in mind to recharge through Facebook when you\'re going to recharge again later since you\'re a Facebook player.

        Have a nice day at LoA
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 neuro Last edit in 2014-10-11 21:54:57

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 Author| Post time 2014-10-11 22:19:18 | Show all posts

recharge, no diamond

Reply 3# neuro
        hi neuro,

        There is no e-mail confirmation on both payment that seem to not deliver at first. I check my e-mail once again and there\'s still no confirmation e-mail.
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 mink_arun Last edit in 2014-10-11 22:19:18

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Post time 2014-10-12 04:33:17 | Show all posts

recharge, no diamond

Reply 5# mink_arun
        Dear player,

        If the recharge indeed fails, there won\'t be email notification usually. Only when recharge successful the email from these third party company will then be sent.

        Please contact your bank to make sure that it is indeed being charged. We have also recorded this issue and asked the devs to take a look and make sure that there is no payment coming through.

        Thank you.
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 feather_of_sun Last edit in 2014-10-12 04:33:17

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 Author| Post time 2014-10-12 06:21:48 | Show all posts

recharge, no diamond

thanks. I did contact and got contacted from my bank today, and i already make the payment on pause. The payment is now on pending and i\'ll fill out the fraud form on the 2 payment that i got no confirmation and several hours delay of diamond delivery that lead to understanding that payment got rejected. I purposely didn\'t take recharge reward from that extra diamond from double or triple payment as well as exploiting any function that is and was unlocked by that. So, i hope this will be done soon once the bank process the fraud claim on that 2 payments and you can deduct 8k diamond from my account which will make it as if I never get those diamond. Thanks.
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 mink_arun Last edit in 2014-10-12 06:21:48

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Post time 2014-10-13 12:19:00 | Show all posts

recharge, no diamond

        Dea player, could you please tell us when you did the 2 transaction?(the exact time plz e.g: 10.13 around11:00) According to our record, your transactions are succeeded. However, we will double check it if you could give us the time and date you did the recharge. We are very sorry for the inconvenience you experienced.
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 cif Last edit in 2014-10-13 12:19:00

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ta Đã trở lại...
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Post time 2014-10-16 16:24:55 | Show all posts

recharge, no diamond

thank you.
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 ta Đã trở lại... Last edit in 2014-10-16 16:24:55

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