Payment after 5 day no respon!

ilzam machsus

                        I do not get the gold after I do the charging through INDOMOG of 100 Gold, on 09.10.2014 - 10.11.2014                                My Accounts: 10202580512376374 In Server: Geinah (89) - Nick Name: CALMZ.                                I\'m login From Facebook : ilzamney@yahoo.com.                                when charging through INDOMOG. and when there is a question: Email / user id: I enter my id INDOMOG (thbgzone@yahoo.com), because I logged in via fb then I fill my INDOMOG pin but until now I was not done getting gold for my id. help me, help me.                                because when I give a request for help on the support too long response I expected. and when I click on the text / icon READ MORE, I can not see my ticket again in support. thank you for your attention.                               
                               
                                after 5 days of charging 100 gold through INDOMOG, I still do not get my right gold fund my vip 1.
       

yoshikou

        http://community.gtarcade.com/post/index/id/32063/?last=last

        Hey, I\'ve already forwarded this to the staff but I\'ll ask them to check on it again.

Translate

ilzam machsus

Reply 1# yoshikou

        but for how long I have to wait for me?;
why is not the same as another user? if there is an error in the system?

Translate

yoshikou

I have no idea why it is doing this. It\'s been happening to a couple of users, but I\'m not sure as to what causes this.

Translate

jellyxx

Hello. Could you please tell us the payment ID of this recharge? You can get your payment ID on your Facebook from Settings on your Facebook, and then Payments, Purchase History. You can get the payment ID there. We\'ll track your recharge through this. Thank you for your cooperation. You can PM me of the id.

Translate

ilzam machsus

Reply 4# jellyxx

        I do not understand who you mean by payment catchment?;
payment id?;
which I know is to make a screenshot of INDOMOG I have as above.;

Translate

smokey u-11

Jelly means this:
        ;

        u can find this by going into your facebook settings, there on your left menu select payments.
inside the payments menu find purchase history
        in the history find the payment, and click the amount to find this receipt.
        then make a screen shot and put it in here.;

        the reason why Jelly asks for this is:
when u play via facebook, all purchases go via facebook, so you pay indomog, indomog pays facebook, facebook pays GTArcade..
we need the information of the payment between Facebook and GTArcade to check things.

Translate

jellyxx

Hi gold sent and vip exp added! Sorry for this problem.

Translate