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VIP status problem

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skillgannon
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Post time 2014-1-9 13:31:51 | Show all posts |Read mode
VIP status problem Reply:20| View:2697

        i activated the VIP status on my mage today and it says it will run out in 3 days though I paid it for 1 month....

        do you guys mind telling me what\'s going  on?
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 skillgannon Last edit in 2014-1-9 13:31:51

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eggbro
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Post time 2014-1-9 14:31:31 | Show all posts

VIP status problem

Sever and IGN please , I am going to check it for you . Btw, 3 days maybe the first recharge free vip card for 3 days.
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 eggbro Last edit in 2014-1-9 14:31:31

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 Author| Post time 2014-1-9 14:37:43 | Show all posts

VIP status problem

        Reply 1# eggbro


        IGN: Jeanna
        Server Prospera (S4)
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 skillgannon Last edit in 2014-1-9 14:37:43

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eggbro
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Post time 2014-1-9 16:52:22 | Show all posts

VIP status problem

HI, I have check it for you . You got 4.99+4.99+9.99  totally 3 record of recharge but no VIP subscription record. Please let me know you got the VIP problem !
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 eggbro Last edit in 2014-1-9 16:52:22

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 Author| Post time 2014-1-9 17:52:42 | Show all posts

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        Reply 3# eggbro
well i must have because I have the payment mail done by PayPal on my mail box of 4 payments not 3.

        as well my PayPal records show  4 payments done ( 3 charges and 1 for VIP status.)  
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 skillgannon Last edit in 2014-1-9 17:52:42

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Post time 2014-1-9 17:58:18 | Show all posts

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Reply 4# pedro martins
That must be the credit card center, they blocked it ! Would you please give us your location and location of your credit card? Thanks a lot !
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 eggbro Last edit in 2014-1-9 17:58:18

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 Author| Post time 2014-1-9 21:41:27 | Show all posts

VIP status problem


        Reply 5# eggbro
London UK

        theres others on my server from here and they are VIP status so I don\'t see what the problem is + was paid with paypal


        actually it wasn\'t of my credit card, just got the report from PayPal you guys cancelled the transaction.

        do you wish a screen shot of it?
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 skillgannon Last edit in 2014-1-9 21:41:27

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 Author| Post time 2014-1-10 13:39:26 | Show all posts

VIP status problem

        do you mind giving me an answer to it? its almost weekend and you guys poof during weekend...

        do u need a screen shot of your company refusing the payment? the card I used is used by many others in this game coming from the exact same place in the planet.

        and I can assure u I checked and rechecked my account and on the PayPal  report clearly states it was you guys that refused the payment and that the money was returned to my bank account
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 skillgannon Last edit in 2014-1-10 13:39:26

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Post time 2014-1-10 20:44:10 | Show all posts

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Sorry for the late reply. We\'ve added your account to whitelist. Can you please try subscribing VIP again?
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 moticia Last edit in 2014-1-10 20:44:10

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 Author| Post time 2014-1-10 21:02:02 | Show all posts

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        Reply 8# moticia
im still under the 3 day VIP card, the thought occur me yesterday.

        may that have caused the system to refuse the payment? dk if the game system can differ from a temporary VIP from a permanent....

        should I try when this temp VIP runs out?
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 skillgannon Last edit in 2014-1-10 21:02:02

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